Tech Support Supervisor

The Tech Support Supervisor will be in charge of support and operation of campus computer systems as well as providing supervision of the Lab Coordinator and the A/V Classroom Coordinator. This is a Tier 2 level support position., * Manage technology deployment and coordination of new computer purchases, printer purchases, and mobile device purchases.

• Create, maintain and deploy software images for use on campus-wide and lab systems, both Mac and PC

• Coordinate with faculty/staff to acquire quotes for new PC purchases as well as new printer purchases from Dell and Apple.

• Maintains contact with all academic departments to ensure that their computer-based needs are met. Work with the departments on computer updates as needed.

• Creates new computer specifications based on current technologies.

• Coordinates all software installations and support with faculty/staff who have specific software requirements.

• Recommends procedures to enhance use of academic computing resources.

• Coordinates any warranty or repair requests from Dell and Apple. Required to maintain a current Dell Certified System Expert status in order to perform authorized warranty repairs on Dell equipment and ensure other select technicians do the same.

• Monitors and evaluates end user systems for performance using technical skills attained through training and experience.

• Responsible for planning and implementation of campus-wide PC management policies.

• Responsible for maintaining and monitoring Verizon mobile phone accounts and ordering mobile devices as needed.

• Supervises the Lab Coordinator and the A/V Classroom Coordinator positions.

• Other duties as required.

• Must have bachelor’s degree or at least 5 years of real-world field experience in technical based background.
• Must have working TCP/IP knowledge.
• Experience in Microsoft products - Windows 11, Windows Server, MS Office; lab imaging software; Apple OS platform knowledge preferred.
• Experience with Active Directory and remote management software preferred.