Technical Support Technician

• Solve problems in different settings, onsite and offsite
• Installation, configuration, administration and troubleshooting Microsoft products and third-party software ­ installation, configuration and system administration
• Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
• Ensure customer issues/tickets are resolved in a timely manner. Assist end users with packaged software.
• Software installations and support. Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc).
• Collaborate, document and share processes and information to improve the team toward providing outstanding customer support
• Troubleshoot and repair hardware and software issues on desktop computers.
• Install, configure, and maintain operating systems, applications, and other software.
• Provide technical support to end users.
• Monitor system performance and troubleshoot network issues.
• Perform system maintenance tasks such as virus scans, disk cleanups, etc.

Software Support

• Windows 8-11
• Office 2013, 2016, 2019, O/M365
• Windows 2016, 2019, 2022 Server (basic understanding)
• Antivirus programs (McAfee, Microsoft Defender, etc).
• Ticketing System Experience
• RMM Software Experience
• Patch Management
• Active Directory (User addition, deletion, etc).
• M365 Mailbox additon.

• Proven experience in a technical support or desktop support role.
• Strong knowledge of Windows Server environments and various operating systems.
• Familiarity with help desk operations and ticketing systems.
• Experience in software troubleshooting and resolving technical issues efficiently.
• Understanding of network administration principles, including DNS management.
• Proficiency in Microsoft Office applications and other common software tools.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Experience (not necessary but is a bonus to have)

• A+, MCP, Network+
• Command knowledge of networking
• Firewall and router setup (Cisco, SonicWALL, Meraki, etc)
• Routers: configure and troubleshooting
• VPN Setup (Sonicwall, Cisco, etc)
• Office 365
• Experience in Active Directory, GPO) Windows server environments
• Windows server (2016, 2019, 2022)
• Office 365 setup and migration experience
• VOIP and SIP Experience

Join our team as a Desktop Support Technician where you can leverage your technical skills while contributing to a supportive work environment that values collaboration and continuous improvement., * High school or equivalent (Required)

Experience:

• Network administration: 2 years (Preferred)
• Desktop support: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• CompTIA A+ (Required)
• CompTIA Network+ (Preferred)

• Flexible schedule