Junior Product Owner: Digital Customer Interaction

In this role, you will help shape the digital customer journey for Freight by driving impactful solutions from concept to rollout:

• Support the execution of the Freight Digital Customer Interaction roadmap, delivering high-quality, customer-centric solutions
• Drive end-to-end product development for digital applications - from business requirements and UX/UI design to sprint planning, testing, and release
• Collaborate closely with stakeholders to align priorities and ensure customer and business needs are fully reflected
• Apply user-centered design methodologies, validating concepts with customers before development
• Leverage analytics and data insights to understand customer behavior and continuously improve digital solutions
• Analyze Freight services and customer journeys to identify opportunities that increase efficiency and customer loyalty
• Plan and manage solution rollouts across countries, including post-launch monitoring, issue resolution, and continuous improvement

• Degree in IT, business, engineering, human-computer interaction, or a comparable field
• 3+ years of relevant experience, ideally in logistics or freight forwarding (road freight a plus)
• Strong expertise in Agile/SCRUM methodologies and tools (e.g. Jira, Confluence, Trello, Power BI; DePict or similar is a plus)
• Solid experience with analytics tools and data-driven decision-making
• Deep understanding of UX/UI, CX, and digital experience design, with knowledge of online marketing (e.g. SEO)
• Strong analytical mindset combined with a pragmatic, hands-on approach
• Fluent in English (additional languages are a plus)

Comprehensive Benefits Package: We offer an attractive compensation package including retirement plans, bike leasing options, wellbeing and vacation programs, and a wide range of corporate discounts.

Global Exposure: Work in a truly global organization, collaborating with diverse teams and gaining valuable insights into international markets and best practices.

Work-Life Balance: Flexible working models, including mobile work options, help you balance your professional and personal commitments.

Continuous Learning & Development: We invest in your growth through training programs, workshops, and digital learning opportunities to continuously enhance your skills.

Career & Development Opportunities: Benefit from a wide range of development programs and international career opportunities across DHL Group.

We are DHL Freight - a diverse team of over 9,000 road freight experts and certified logistics specialists from across cultures. Operating in more than 40 countries, we are proud to deliver best-in-class overland transport solutions to our customers.

We are always looking ahead - identifying new business opportunities and anticipating challenges early. Because for us, it’s not just about moving goods. It’s about shaping sustainable and forward-thinking ways to connect people and improve lives., DHL Freight is certified as a TOP EMPLOYER® and a Great Place to Work - for good reason. Our culture is built on personal commitment: to our customers, to each other, to society, and to the environment.

We promote talent, recognize excellence, and create space for individual growth - within Germany, across business units, and worldwide. Diversity is part of who we are: we welcome applications regardless of gender, disability, background, religion, age, or sexual orientation.