Service Desk Administrator

The Service Desk Administrator supports the effective operation of the Service Desk by ensuring accurate management of IT assets (including laptops, mobile phones, tablets, and peripherals) and providing administrative and operational support.

The role ensures data integrity for reporting and invoicing, while helping to maintain service performance by supporting incident and request management and working with internal teams and suppliers to meet agreed service levels., * SLA adherence: Incidents and service requests are progressed and resolved within agreed SLAs through effective time management and prioritisation

• Quality ticket management: Calls and requests are logged clearly and accurately, with good use of systems (MS Office & ITSM), enabling efficient handling and reporting
• Effective communication: Clear, professional communication with users, teams, and suppliers ensures smooth coordination and timely updates
• Team contribution: Actively supports the wider Service Desk, demonstrating flexibility and teamwork
• Problem resolution: Identifies issues, investigates discrepancies, and takes ownership to resolve them efficiently

Security Clearance Required - Applicants must have lived in the UK for 5 or more years to be eligible., * High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) are consistently accurate, complete, and maintained to a high standard, supported by strong attention to detail

We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.