Service Desk Technician

We’re looking for an experienced IT Support Engineer to join our team.

This is a varied role involving both remote support and occasional on-site visits. You’ll act as a key point of contact for our customers, troubleshooting issues, resolving tickets, and escalating where necessary., * Act as the first point of contact for support requests

• Troubleshoot and resolve IT issues across a range of environments
• Manage and prioritise tickets in line with SLAs and KPIs
• Escalate complex issues where required
• Deliver excellent customer service at all times
• Occasionally attend customer sites for on-site support

Unlike traditional IT providers, we don’t box engineers into rigid 1st/2nd/3rd line roles. Instead, we hire people with strong technical foundations, a proactive mindset, and a willingness to learn. We work collaboratively as a team, where everyone plays a key role in delivering results., * Minimum 3 years’ experience in an IT support role (ideally within an MSP supporting SMEs)

• Strong customer service and communication skills
• Ability to remain calm and professional under pressure
• Experience using a ticketing system and working to SLAs
• Full UK driving licence and access to your own vehicle

Technical Experience (Desirable)

• Windows Server (2016 and above)
• Active Directory, DNS, Hyper-V
• Microsoft 365
• Endpoint security (e.g. ESET) and encryption
• Image-based backup solutions
• Dell infrastructure, * IT Support: 3 years (required)

Licence/Certification:

• Driving Licence (required)

We offer a competitive salary of £30,000 to £32,000 depending on experience, along with 30 days’ holiday. You’ll also get your birthday off each year (unless you’d prefer to work it!). The role provides great exposure to a wide range of technologies, giving you the opportunity to continuously develop your skills in a varied and hands-on environment. You’ll be joining a supportive team where collaboration is key, and where there are genuine opportunities to grow and progress within the business.

Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee mentoring programme
• Free parking
• On-site parking
• Sick pay

WebbyTech is a growing IT support company based in Essex, providing IT support, managed services, consultancy, and solutions to SMEs.

Our customers trust us to keep their IT running smoothly - and we take pride in delivering a reliable, high-quality service.