Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$50,000

Working hours

Regular working hours

Languages

English

Job source

www.indeed.com

Tech stack

Business Software Microsoft Outlook Identity and Access Management Information Technology Operations Procurement Software Microsoft SharePoint Diagnostic Tools ServiceNow IT Service Management Office365 Information Technology User Accounts

Job description

• Provide first-line IT support via ticketing, email, phone, and remote tools
• Troubleshoot hardware, software, network, and business application issues
• Log, track, prioritize, and manage incidents and service requests
• Escalate complex issues in line with SLAs and business requirements
• Support users across multiple locations and time zones
• Manage onboarding/offboarding, device provisioning, and asset recovery
• Administer user accounts, permissions, passwords, and access changes
• Coordinate IT procurement and maintain hardware, software, and license inventories
• Support business applications, vendor solutions, system upgrades, migrations, and IT projects
• Ensure security, compliance, documentation, continuous improvement, and technology adoption

Requirements

• Degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and practical experience
• 2-3 years of experience in IT Support, Help Desk, or Technical Support environments, with exposure to IT ticketing systems and service management processes
• Knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Teams, and SharePoint
• Understanding of user account, identity, permission, and access management, including password resets and account administration
• Experience with remote support and troubleshooting tools; international or distributed support experience is a plus
• Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to prioritize requests based on urgency, impact, and SLAs
• Customer-focused, proactive, and solution-oriented mindset; fluent English required, with additional languages and IT certifications considered an advantage

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt