Technology Support Specialist II

DPP is seeking a Technology Support Specialist II for an opportunity with our client in the healthcare insurance industry., * Support the Technology Support Center team consisting of 17 technicians and 2 supervisors.

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• May have an in-depth knowledge or experience in specific areas.

Technical Support, Technical Support, Health Insurance, United States Citizen, Documentation, Information Technology & Information Systems, Computer Science, Help Desk, Customer Support/Service, Multitasking, Work Authorization: US Citizen; must be able to obtain/maintain a low-level (Public Trust) clearance, * Bachelor’s degree in Computer Science, Information Technology or job-related degree;

• OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
• OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
• Strong background in technical support within customer service experiences.
• Ability to multitask.
• Ability to troubleshoot.
• Strong communication skills.

Preferred Qualifications:

• Citrix
• VPN
• Microsoft Products (Outlook, Teams)

DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D