IT Field Technician

We’re looking for an IT Field Technician to be SSR’s on-site presence at a client location in The Woodlands, TX. This is a contract role, typically one to two days per week. You’ll handle the hands-on work our remote teams can’t: setting up equipment, troubleshooting hardware in person, and working on network gear with direction from our engineers. The client is relocating to Houston soon, so you should be comfortable traveling around The Woodlands and the surrounding Houston area., * Serve as SSR’s on-site technical hands and eyes, working directly with our remote Service Desk, NOC, and Engineering teams

• Troubleshoot and repair desktops, laptops, printers, and peripherals in person
• Handle system setup, imaging, software installation, staging, and deployment of new equipment
• Work on physical network infrastructure, including cabling, patching, switches, firewalls, and wireless access points, with guidance from SSR engineers
• Help carry out the client’s office move, including disconnecting, moving, reconnecting, and testing equipment
• Escalate issues to the right SSR team when something needs remote or engineering follow-up
• Document the work you complete on each visit so the full SSR team has visibility
• Represent SSR professionally with client staff and leadership, You’ll be SSR’s local presence in Texas, backed by the same team that supports our clients every day. Our Service Desk and NOC handle remote support and monitoring, and our engineers lead complex troubleshooting and projects. When they need someone physically on site, that’s you. You’ll have direction from the SSR team, access to the documentation you need, and engineers you can reach while you’re working.

• Schedule: One to two days per week, on site, coordinated with the SSR team
• Location: The Woodlands, TX (client site relocating to Houston soon)
• Must have: Valid driver’s license and reliable transportation, Required:
• 2+ years of hands-on IT support experience (field, desktop, or help desk)
• Windows 10/11, Microsoft 365, Microsoft Office, and Active Directory experience
• Networking fundamentals, including LAN troubleshooting, cabling, and basic familiarity with switches and firewalls
• Valid driver’s license and reliable transportation
• Live within a reasonable commute of both The Woodlands and Houston, TX
• Available on site one to two days per week
• Comfortable working independently on site and communicating clearly with clients and remote teammates

Preferred:

• MSP or multi-client IT support experience
• Certifications (CompTIA A+, Network+, Security+, Microsoft, etc.)
• Experience with office moves, low-voltage cabling, or large equipment deployments, * Do you have a valid driver’s license and reliable transportation to travel to client sites?
• Do you live within a reasonable commute of both The Woodlands and Houston, TX?

• This is a 1099 independent contractor role at $50 per hour. Does that work for you?
• How many years of hands-on IT support experience do you have (field, desktop, or help desk)?
• Which of the following have you done hands-on? (List all that apply)

A. Imaging and deploying new workstations B. Troubleshooting Windows 10/11 desktops and laptops C. Microsoft 365 and Active Directory user support D. Running, terminating, or patching network cable E. Replacing or configuring switches, firewalls, or wireless access points F. Office moves or equipment relocations G. None of the above

• Are you the person who would rather be in the room fixing it than on the phone talking someone through it?
• Do you want steady, flexible contract work that fits around your schedule, one or two days a week?
• Would you like a full MSP team behind you, so you are never troubleshooting alone?

If that sounds like you, keep reading.

Why SSR

SSR Total IT is a 30-year-established managed IT partner headquartered in Brookfield, Wisconsin. We support 170+ small and mid-sized businesses, 3,000+ end users, and 2,000+ systems, with a team that spans the US and India. One of our clients is in the Houston area, and we need a trusted set of technical hands on the ground there.

You won’t be on your own. Our Service Desk, NOC, and Engineering teams work remotely alongside you, so when you walk on site you have SSR’s tools, documentation, and engineers a phone call away.

Our culture runs on five values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism.