IT Support Specialist / Junior Systems Administrator

• Ticket & End-User Support: Manage, triage, and resolve daily incoming IT support requests; thoroughly document troubleshooting steps, resolutions, and system changes.
• Workstation & Hardware Management: Deploy, configure, patch, and maintain Windows 11 desktops, laptops, and technical workstations; execute hardware repairs and equipment replacements.
• Peripheral & Office Tech Support: Set up and troubleshoot network printers, scanners, conferencing tech, and other office peripherals.
• Identity & Access Management: Facilitate seamless user onboarding and offboarding, active account setup, access provisioning, and password resets.
• SaaS & Productivity Systems: Support Microsoft 365 core applications (Outlook, Teams, SharePoint, OneDrive) and core business productivity software.
• Network Connectivity: Diagnose and resolve Tier-1 network issues involving TCP/IP, switches, Wi-Fi connectivity, DNS, and DHCP.
• Business Applications: Deliver first-line troubleshooting for internal ERP, engineering software, and operational applications, liaising with senior technical resources or external vendors as needed.
• Asset & Vendor Coordination: Maintain accurate IT inventory, asset tags, and hardware tracking; communicate directly with hardware/software vendors to resolve service tickets.

The ideal candidate brings 2-4 years of hands-on technical support experience, preferably gained within a small or mid-sized business environment. If you are a proactive problem solver who enjoys wearing multiple hats and collaborating across both administrative and technical teams-especially in manufacturing or engineering settings-we want to hear from you., * Experience: 2-4 years of hands-on desktop support or help desk experience in a small-to-mid-sized business environment.

• Operating Systems & Hardware: Deep familiarity with Windows 11 installation, performance optimization, and hardware diagnostics.
• Directory & Cloud Administration: Practical experience with Active Directory and Microsoft 365 Admin Center (user, group, and license management).
• Networking Fundamentals: Solid grasp of core network concepts, including IP addressing, subnets, Wi-Fi coverage, and local print queues.
• Security & Systems: Familiarity with basic cybersecurity best practices, endpoint protection (EDR/antivirus), and standard patch management workflows.
• Ticketing Tools: Proven experience working within modern help desk ticketing systems.
• Bonus Points: Hands-on experience with Linux environments, network switch configuration, or prior experience supporting manufacturing/production/engineering software (e.g., CAD, CAM, or ERP systems)., * Analytical Thinking: Strong diagnostic instincts-able to break complex technical hiccups down to root causes quickly.
• Customer Service Mindset: Clear, approachable, and patient communicator capable of translating technical jargon for non-technical users.
• Prioritization: Able to manage multiple competing tickets and self-direct tasks in a fast-paced environment.
• Collaborative & Adaptable: Comfortable working cross-functionally across office, engineering, and factory floor/production environments.

• Competitive base salary commensurate with experience
• Comprehensive health, dental, and vision insurance packages
• Paid time off (PTO) and paid holidays
• Opportunities for technical certifications and systems administration career advancement