IT Support Technician

This role involves providing essential technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems across the organisation. The successful candidate will possess strong communication skills, a solid understanding of Microsoft 365, and some experience with various networking protocols.

DUTIES WILL INCLUDE:

· Responsibility for answering enquiries via phone and email, logging tickets, and providing remote access support.

· Helping to set up new starters within the business by installing equipment, conducting site surveys and arranging kit returns.

· Ticket Management & Ownership: Log, categorise, and accurately prioritise incoming incidents, taking absolute ownership through to successful resolution while maintaining transparent client updates.

• Proven IT Support Background: Practical experience working within an IT environment in a multi-site internal technical role is highly preferred.
• Core Technical Infrastructure: Strong troubleshooting capabilities across Windows desktop OS, business applications, network configurations, and printing environments.
• Cloud Infrastructure Competency: Direct, practical exposure to Microsoft 365 administration, Microsoft Intune, and Microsoft Entra ID.
• Mobility: A valid, clean UK driving licence is required to facilitate travel to other site locations.