1st Line IT Support Engineer (MSP)
Gem Partnership
Hebburn, United Kingdom
26 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£29,000
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Microsoft Azure
Computer Maintenance
Desktop Computing
Issue Tracking Systems
Information Technology Outsourcing
Laptops
Job description
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Remotely troubleshoot hardware, software, and network problems, escalating when required
- Utilising strong knowledge of Microsoft 365
- Remote hardware maintenance and support
- Configure and support desktops, laptops, and mobile devices
- Keep tickets updated and resolved in line with SLAs
Requirements
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory
- Holder of a current Microsoft certification (365, Azure etc.)
- Hold an up-to-date CompTIA A+ certificate (desired)
- Excellent troubleshooting and problem-solving skills
- Customer-focused with strong communication skills
About the company
My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.
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Prepare application
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