IT Service Desk Technician - Remote Support/Field Service | Temp to Hire [CA, CO, SC or FL]

In addition to providing remote technical support, this position may require occasional travel to on-site projects on an as-needed basis to assist with installations, troubleshooting, and other technical support requirements. The successful candidate will also be cross-trained in dispatching, providing support with technician scheduling, service coordination, and communication to help ensure efficient daily operations.

This is a great opportunity for someone looking to grow into a permanent role within a collaborative IT environment.

What You’ll Do

• Support and troubleshoot Cisco Meraki networking equipment, including wireless access points, switches, and security appliances
• Monitor devices and diagnose network issues using the Cisco Meraki Dashboard
• Visualize network topology and clearly communicate troubleshooting steps to technicians or “smart hands” on-site to resolve complex network issues
• Apply strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking to identify and resolve connectivity problems
• Manage and track support requests through a ticketing system, ensuring timely updates and resolutions (Zoho Desk experience preferred).
• Perform remote troubleshooting using tools such as Remote Desktop and Zoho Assist
• Support and maintain endpoint hardware, including desktops, laptops, printers, docking stations, and peripherals
• Document incidents, resolutions, and technical procedures clearly and accurately
• Provide friendly, professional support to both technical and non-technical users, translating technical issues into clear, understandable terms
• Utilize the Zoho software suite (Cliq, Sheet, Writer, etc.) for daily communication, documentation, and collaboration, You’ll also have the opportunity to broaden your experience through on-site project work and cross-training in dispatching, giving you exposure to both technical support and day-to-day service operations.

For the right candidate, there may be an opportunity to transition into a long-term hybrid Service Desk/Remote Support position, with responsibilities that may include occasional on-site project support and dispatching coverage as business needs require.

Schedule: This position is expected to maintain general working hours of 8:00 AM to 5:00 PM Eastern Time (ET) to support business operations and coordinate with customers and field technicians across time zones.

• Proven experience supporting and troubleshooting Cisco Meraki networking equipment (access points, switches, security devices)
• Hands-on experience with the Cisco Meraki Dashboard for monitoring and troubleshooting
• Ability to mentally map network topology and verbally guide on-site personnel through troubleshooting steps
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking concepts
• Experience with ticketing systems; familiarity with Zoho Desk strongly preferred
• Comfort using remote support tools such as Remote Desktop and Zoho Assist
• Working knowledge of endpoint hardware: desktops, laptops, printers, docking stations, and peripherals
• Strong documentation habits for incidents, resolutions, and procedures
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical audiences
• Familiarity with the Zoho software suite (Cliq, Sheet, Writer, etc.) is a plus, This temp-to-hire position offers the opportunity to demonstrate your technical skills, gain valuable experience with enterprise-grade networking tools, and transition into a long-term role with a team that values technical excellence and great customer service.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance