Tier 2 IT Technician - MSP

Turning Point IT is a managed service provider in Tempe supporting businesses across the Phoenix area. We’re hiring a Tier 2 technician to take escalated tickets from our Tier 1 team, own them to resolution, and run client projects such as Microsoft 365 migrations, server replacements and network upgrades.

This is not an entry-level help desk role. You’ll be expected to work problems on your own, document what you did, and explain it clearly to clients and the team.

What You’ll Do

• Take escalations from Tier 1 and own them to resolution, finding the root cause and not just the symptom
• Troubleshoot networks: VLANs, ACLs/firewall rules, routing, DHCP/DNS, site-to-site and client VPN
• Administer Microsoft 365: Exchange Online, Entra ID, Intune, Conditional Access, MFA, SharePoint and Teams
• Plan and execute migrations: mailbox and tenant (including Google Workspace to M365), on-prem AD to Entra, Windows Server
• Deploy and configure firewalls, switches and wireless
• Support endpoint security and backup platforms
• Work onsite at client locations around the Valley as needed
• Document your work in our ticketing system and knowledge base

• 3+ years of hands-on IT experience, with at least some at Tier 2 level or above (MSP experience strongly preferred)
• At least one migration you personally owned: tenant, mailbox, AD/Entra, server or firewall
• Solid networking fundamentals; you can explain how you’d track down a VLAN or firewall rule problem
• Working knowledge of Microsoft 365 and Entra ID administration
• Clear written and verbal communication with non-technical clients
• Reliable transportation for client site visits

Nice to Have

• UniFi experience
• PowerShell scripting
• Microsoft, CompTIA or Cisco certifications
• EDR/MDR tools (SentinelOne, Huntress or similar), * How many years of hands-on IT experience do you have at Tier 2 level or above? This role requires at least 3 years of IT experience.

• A small team where your work is visible and you’re not just a ticket number
• Real project work across many industries and environments
• Paid time off
• We do IT the RIGHT way: Reliable, Integrity-Driven, Growth-Focused, Helpful, Tenacious