IT Support Specialist - MSP Environment

Turning Point IT is seeking an experienced IT Support Specialist to provide advanced technical support and independently execute infrastructure, cloud, and migration projects for our clients.

This role is ideal for a technician who has a proven track record of successfully completing technical projects, solving complex problems, and delivering results in fast-paced client environments. The ideal candidate is comfortable working independently, taking ownership of assigned tasks and projects, and learning new technologies to meet client needs.

We are looking for someone who can confidently move beyond basic help desk support and contribute to the successful implementation of Microsoft 365, Azure, server, security, networking, and infrastructure solutions.

Key ResponsibilitiesClient Support & Technical Operations

• Provide advanced technical support for client environments both remotely and onsite
• Troubleshoot and resolve Windows, macOS, Microsoft 365, networking, and infrastructure-related issues
• Manage incidents, service requests, and escalations through the ticketing system
• Maintain accurate documentation of work performed, resolutions, and technical procedures
• Identify root causes and implement long-term solutions whenever possible

Microsoft 365 & Cloud Administration

• Configure, administer, and troubleshoot Microsoft 365 environments
• Manage Exchange Online, Entra ID (Azure AD), Intune, SharePoint, Teams, and related Microsoft services
• Perform mailbox migrations, tenant migrations, and licensing administration
• Implement security best practices, conditional access policies, multifactor authentication, and identity management solutions

Infrastructure & Project Execution

• Independently plan and execute assigned technical projects
• Perform server migrations, upgrades, and infrastructure modernization initiatives
• Deploy and configure networking equipment, wireless systems, firewalls, and VPN solutions
• Implement endpoint management and security platforms
• Research, evaluate, and deploy new technologies to support client business requirements
• Execute projects while maintaining detailed documentation and change records

Security & Compliance

• Support endpoint protection, EDR/MDR, backup, and cybersecurity initiatives
• Identify security vulnerabilities and recommend remediation strategies
• Assist clients in implementing security best practices and compliance requirements
• Participate in incident response and remediation efforts when required

What Success Looks Like

Successful candidates will have independently completed projects such as:

• Microsoft 365 migrations
• Exchange Online mailbox migrations
• Azure / Entra ID deployments and configuration
• Windows Server migrations and upgrades
• Intune deployments
• Network infrastructure upgrades
• Firewall and VPN implementations
• Security platform deployments
• Cloud service implementations

Candidates should be able to discuss specific projects they personally executed, the challenges encountered, and the results achieved.

• 3+ years of IT experience, preferably in an MSP environment
• Proven track record of independently delivering technical projects
• Experience with Microsoft 365 administration and migrations
• Experience configuring and supporting Entra ID (Azure AD)
• Experience supporting or migrating Windows Server environments
• Experience with Intune or other MDM solutions
• Strong understanding of networking concepts, firewalls, switching, VPNs, and wireless technologies
• Experience supporting Windows and macOS environments
• Strong troubleshooting and problem-solving abilities
• Excellent communication and documentation skills
• Ability to work independently and manage priorities without constant oversight
• Demonstrated ability to learn and successfully implement unfamiliar technologies

Preferred Qualifications

• Experience with Cisco Meraki and/or UniFi environments
• Google Workspace administration and migration experience
• Experience with Microsoft Azure services
• Experience with cybersecurity tools such as SentinelOne, Huntress, or similar platforms
• PowerShell scripting and automation experience
• Experience with backup and disaster recovery solutions
• Relevant industry certifications (Microsoft, CompTIA, Cisco, etc.)

What This Role Is Not

This is not a traditional help desk position.

We are not looking for someone who simply follows scripts or escalates every complex issue.

We are seeking a technician who:

• Takes ownership of problems and drives them to resolution
• Is comfortable making technical recommendations
• Can independently execute assigned projects
• Learns new technologies quickly
• Thrives in diverse client environments
• Consistently delivers high-quality technical outcomes, * Do you have at least 1-2 years of hands-on IT support experience in a professional environment (help desk, MSP, internal IT, or similar role)?

Pulled from the full job description Paid time off, At Turning Point IT, we do IT the RIGHT Way:

• Reliable
• Integrity-Driven
• Growth-Focused
• Helpful
• Tenacious

This position offers the opportunity to work on real-world projects across multiple industries, gain exposure to a wide range of technologies, and play a meaningful role in the success of our clients and our company.

If you’ve successfully migrated servers, moved mailboxes, deployed Microsoft 365 environments, configured Azure, solved difficult technical challenges, and enjoy taking ownership of projects, we’d like to hear from you.

This version will attract a dramatically stronger MSP candidate pool than the original posting and will naturally filter out most Tier 1 help desk applicants.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Paid time off