End User Support Technician

We are seeking a proactive and customer-focused End User Support Technician to join our dynamic IT support team. In this role, you will be the frontline responder for technical issues faced by end users across various departments. Your expertise will ensure seamless operation of hardware, software, and network systems, delivering exceptional support that keeps our organization running smoothly. This position offers an exciting opportunity to troubleshoot, resolve, and escalate technical challenges while providing outstanding customer service in a fast-paced environment., * Provide prompt and effective technical support to end users via help desk systems, ensuring issues are resolved efficiently and professionally.

• Troubleshoot and resolve hardware problems related to computers, mobile devices, peripherals, and other IT equipment.
• Assist with software troubleshooting, including operating systems such as Windows, Linux, and Microsoft Windows Server environments.
• Diagnose and resolve network connectivity issues involving TCP/IP protocols, DNS configurations, VPN access, firewalls, and overall IT infrastructure.
• Manage user accounts and permissions through Active Directory management and support user onboarding/offboarding processes.
• Support computer management tasks such as software installations, updates, hardware upgrades, and equipment troubleshooting.
• Document all support requests accurately in customer support ticket management systems and follow up to ensure issues are fully resolved.
• Collaborate with team members on complex technical troubleshooting involving network troubleshooting or server issues.
• Maintain a high level of customer service by communicating clearly with end users and providing technical guidance tailored to their needs.

• Proven experience in technical support or help desk roles with a strong understanding of IT support principles.
• Familiarity with Microsoft Office applications and common business software tools.
• Hands-on experience with help desk systems for ticket management and issue tracking.
• Knowledge of computer networking concepts including TCP/IP, DNS, VPNs, firewalls, and LAN/WAN infrastructure.
• Proficiency supporting Windows operating systems (Windows 10/11), Microsoft Windows Server environments, Linux distributions, and mobile devices.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively.
• Strong analysis skills for diagnosing complex technical problems quickly and accurately.
• Excellent communication skills to explain technical solutions clearly to non-technical users.
• Experience managing Active Directory accounts and permissions is highly desirable., Join us as an End User Support Technician if you’re passionate about solving technical challenges with enthusiasm! Bring your expertise in IT infrastructure, customer service excellence, and problem-solving skills to make a real impact-helping our organization stay connected and productive every day!, * How many years of experience do you have using ServiceNow for ticket management, assignment, and tracking?
• How many years of experience do you have using Active Directory for password resets, account unlocks, and user account management?
• Do you have previous experience handling customer service or IT support calls, and are you comfortable handling up to 30 calls per day ?

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance