Desktop Support Technician

We currently have one open Desktop Support Technician position within the Field Services Branch in Frankfort. This position will be located at 500 Mero Street, Frankfort, KY 40601, and will provide technical support to multiple state agencies throughout downtown and greater Frankfort area. To help with identifying qualified candidates, I’ve included some clarification on what we’re looking for.

We are seeking a skilled Desktop Support Technician professional with hands-on experience in installation, troubleshooting, maintenance, and repair of computer systems in a Windows-based environment. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide timely and effective technical support to end users., * Customer Service: Strong communication and interpersonal skills. Candidates must be comfortable working directly with customers of varying technical abilities.

• Computer Configuration and Deployment: Experience setting up, imaging, configuring, and deploying desktops, laptops, and peripherals.
• Ticketing Systems: Experience with IT ticketing systems, preferably ServiceNow. Good documentation and ticket management skills are important.
• Technical Troubleshooting: Solid understanding of Windows, Microsoft 365, hardware diagnostics, software installation, and basic network troubleshooting.
• Enterprise Experience: Familiarity with Active Directory, domain environments, Group Policy, and enterprise IT support.
• Hands-On Experience: We are specifically looking for candidates with hands-on desktop support experience. Candidates whose backgrounds are primarily phone-based help desk or call center support, without significant hands-on experience, may not be the best fit. However, we are open to considering individuals with strong help desk backgrounds who demonstrate solid troubleshooting skills, technical knowledge, and the ability and willingness to transition into a more hands-on support role.
• Time Management: Ability to manage multiple tickets, prioritize workloads, and work independently when needed.
• Adaptability and Professionalism: Candidates need to be flexible, receptive to feedback, and able to adjust to changing priorities. The ability to remain professional under pressure, work through difficult situations, and maintain a positive attitude is important.
• Written Communication and Documentation: Strong reading comprehension and written communication skills. Candidates should be able to understand written instructions, follow established procedures, take clear and accurate notes, and properly document troubleshooting steps and resolutions. The ability to retain and apply information from training and technical documentation is important.

Medical, dental, and vision coverage 401(k) retirement plan Voluntary benefits and insurance options Referral bonus opportunities Pre-tax commuter benefits

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

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