IT Support Technician

We are seeking an experienced Support Technician II to provide high-quality technical support in an enterprise environment. This position will focus on end-user support, hardware and software troubleshooting, Microsoft 365 technologies, video conferencing, and ServiceNow., * Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.

• Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.
• Troubleshoot and resolve software and hardware failures.
• Identify and troubleshoot network-related issues affecting end-user devices.
• Support Microsoft 365 applications, including Office 365 and Microsoft Teams.
• Support video conferencing technologies, including Cisco Webex.
• Provide high-touch, “white-glove” technical support for executives and other end users.
• Deliver technical guidance and training to users.
• Create and maintain technical processes and knowledge documentation.
• Lead or contribute to various IT support projects.
• Serve as a local technical resource and mentor to junior technicians.

ServiceNow Microsoft 365 Desktop Support Customer Service Technical Support Computer Hardware Video Conferencing Peripheral Devices Business Valuation Willingness To Learn Productivity Software Full Stack Development Network Troubleshooting Business Transformation End-User Training And Support Troubleshooting (Problem Solving)

At least 5 years, * 5+ years of experience providing end-user technical support.

• 5+ years supporting PC hardware and routine software installations.
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.
• 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
• 4+ years providing white-glove executive-level technical support.
• 4+ years supporting video conferencing solutions such as Cisco Webex.
• Strong understanding of computer hardware, software, and troubleshooting methodologies.
• Ability and willingness to learn and support new technologies., * 5+ years of experience creating technical knowledge articles and documentation.
• 4+ years of experience using ServiceNow within an IT support environment.
• 5+ years working in a multi-vendor IT support environment., The ideal candidate is a polished, customer-focused IT support professional who is comfortable working directly with end users and executives. They should have strong troubleshooting skills, a hands-on approach to desktop support, and the ability to serve as both a technical resource and mentor within the local support team. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.