Helpdesk & Service Coordinator

Newcorp Computer Services is looking for a reliable, organised and customer-focused IT Helpdesk & Service Coordinator to join our team and work alongside our existing Helpdesk team.

This is a varied role that involves dealing directly with customers, engineers and internal teams to ensure support requests are managed efficiently., * Log and manage incoming customer calls, enquiries and support requests accurately and efficiently.

• Act as a key point of contact between customers, engineers and internal teams.
• Schedule and coordinate engineer visits to customer sites.
• Assist with procurement.
• Monitor outstanding jobs and workloads, prioritising tasks to ensure customer requirements and SLAs are consistently met.
• Maintain accurate records, job notes and documentation within the relevant systems.
• Work closely with the wider team to ensure a smooth and efficient service is provided to customers.
• Maintain a high level of professionalism and attention to detail across all aspects of the role., You’ll be joining a friendly and supportive team where you’ll work closely with experienced engineers and helpdesk staff. This is an opportunity to develop your knowledge of IT support and service management while playing an important role in delivering a high-quality service to our customers.

The role would initially be office based during the training period, with a possible move towards hybrid working (combination of office and home working) once training completed.

We are looking for someone who is organised, reliable and a good communicator, with excellent attention to detail and the ability to manage competing priorities effectively in a busy environment., * Proficient in Microsoft Office (MS Excel, Word & Outlook)

• Excellent written and verbal communication skills.
• Confident, friendly and professional telephone manner.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively, manage multiple priorities and competing demands.
• Strong problem solving skills and a proactive approach to resolving issues.
• Ability to work independently while also contributing effectively as part of a team.
• Previous experience in IT support, customer service, administration or a similar coordination role would be an advantage, but is not essential.

• 20 days holiday (rising to 25) plus bank holidays
• Company pension scheme
• Hybrid working (office & home)
• Flexibility around working hours if required
• Provided with IT equipment to work remotely
• A strong team culture from a family friendly company.

ONLY CVs DIRECT FROM CANDIDATES. NO AGENCIES PLEASE.

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Newcorp is a privately owned IT maintenance company, providing break-fix support contracts to customers of all sizes. Emphasis is always on providing the best possible service - this includes service from our engineering department when dealing with service calls, but particularly from the sales team, providing fast and accurate quotations when reacting to customer enquiries.