Helpdesk Administrator

· Being the first point of telephone contact for urgent property enquires - clarifying details and providing initial guidance to the caller

· Process and accurately record property enquiries on the internal database

· Liaise with contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated

· Determine responsibility for repair issues and advise the caller accordingly

· Confirm completion of works with contractors and processing of recharges when required

· Determine the correct accounting code when processing orders to maintain budget levels

· Communication with internal departments following works to maintain fixtures and fittings inventory

· Assist in driving contractor performance through feedback on time, cost, and quality assessments

· To log and follow through the support required with insurance claims, liaising with stakeholders, contractors and insurance companies

· Customer service and telephony experience is essential, along with exceptional problem-solving abilities

· Excel and Outlook skills (including Inbox management) are essential

· High degree of accuracy and attention to detail

· Great organisational skills and ability to prioritise and work to tight timescales

· Excellent communication skills, both written and verbal

· Flexibility to cover other departmental tasks or assist as required

· Good team player

· Able to manage difficult conversations