Helpdesk Coordinator

We are currently recruiting for a Helpdesk Coordinator to join a busy facilities maintenance company in Winsford.

This is a key role within the business, coordinating maintenance requests from clients through to completion. You’ll be dealing with engineers, subcontractors, suppliers and clients, ensuring jobs are logged correctly, progressed within agreed timescales and kept up to date., * Answer incoming calls and emails from clients, engineers and subcontractors

• Log and manage maintenance jobs accurately using the helpdesk system
• Coordinate engineers, subcontractors and suppliers
• Raise, send and follow up on quotations
• Keep clients updated on job progress
• Monitor jobs through to completion and escalate urgent or overdue issues
• Ensure work is prioritised correctly in line with SLAs and KPIs
• Maintain accurate records and prepare basic reports
• Deal with invoicing and associated administration
• Update client portals and systems in line with contractual requirements
• Identify and escalate any issues that could impact deadlines or service levels

We’re looking for someone who is organised, reliable and customer focused, with the ability to stay calm and work effectively in a busy environment.

You should have:

• Previous experience in a helpdesk, facilities, maintenance or customer service environment
• A confident and professional telephone manner
• Good written communication skills
• Strong organisational skills and attention to detail
• The ability to prioritise and manage multiple tasks
• Good IT skills, including Outlook and Excel
• Experience using job management/helpdesk systems is advantageous
• The ability to deal professionally with challenging situations

• Monday to Friday, 9am-5pm
• Hybrid working
• Stable position within an established facilities maintenance business
• Supportive team environment
• Training and development opportunities
• Opportunity to build a long-term career within the business

If you have experience coordinating maintenance or facilities jobs and enjoy being the person who keeps everything moving, we’d like to hear from you.

Pay: £13.85 per hour

Expected hours: 37.5 per week