Mid-Senior Level Field Service Technician (IT Related)

We are seeking a proactive and skilled Mid-Senior Level Field Service Technician with a strong background in IT support to join our dynamic team. In this role, you will deliver on-site technical assistance, troubleshoot hardware and software issues, and ensure the seamless operation of IT infrastructure across various client locations. Your expertise will help maintain high levels of customer satisfaction by providing timely, efficient, and professional service. This position offers an exciting opportunity to work with diverse technologies, including computer networking, operating systems, and security systems, while supporting a wide range of end-user devices and enterprise solutions., * Install, configure, and maintain computer hardware, peripherals, and network equipment at client sites to ensure optimal performance.

• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other IT equipment promptly.
• Support and manage help desk tickets using ticketing systems to document incidents, track progress, and communicate resolutions effectively.
• Perform network troubleshooting for LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and TCP ports to maintain secure connectivity.
• Assist with Active Directory management tasks such as user account creation, permissions adjustments, and GPO (Group Policy Object) configurations.
• Provide support for operating systems including Windows (various versions), macOS, Linux distributions, and Windows Server environments.
• Conduct equipment troubleshooting for hardware failures or software conflicts; escalate complex issues to higher-level support teams when necessary.
• Maintain documentation related to system configurations, procedures, and troubleshooting steps to ensure knowledge sharing and consistency.
• Communicate technical information clearly to non-technical users while delivering exceptional customer service during on-site visits or remote support sessions.
• Support IT infrastructure components such as switches, routers, firewalls, and wireless access points to optimize network performance.
• Assist in implementing security measures like firewall rules, VPN configurations, DNS management, and Active Directory security policies.
• Collaborate with team members to analyze system logs and diagnose recurring issues for continuous improvement of IT services.

• Proven experience as a Field Service Technician or similar role supporting enterprise IT environments at the mid-senior level.
• Strong knowledge of Microsoft Office applications and help desk systems for ticket management and documentation purposes.
• Hands-on experience with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, DHCP management, VPNs, firewalls, and TCP port troubleshooting.
• Demonstrated ability to support Windows operating systems (Windows 10/11), macOS devices, Linux distributions, and Windows Server platforms.
• Familiarity with Active Directory administration including user account management and GPO configuration.
• Skilled in hardware troubleshooting for desktops, laptops, mobile devices, printers, routers, switches and other peripherals.
• Excellent communication skills with the ability to explain technical issues clearly to end-users of varying technical backgrounds.
• Analysis skills necessary for diagnosing complex technical problems quickly and accurately while maintaining a customer-focused approach.
• Experience managing customer support tickets efficiently while prioritizing urgent issues for timely resolution.

Join us if you’re passionate about delivering top-tier IT support in a fast-paced environment! Bring your technical expertise in computer hardware/software troubleshooting along with your excellent customer service skills-and help us keep our clients connected!