Associate Product Owner

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Every year, HMRC is responsible for collecting hundreds of billions of pounds that fund the UK’s public services. Making the right decisions, at the right time, and at the scale required by modern government depends on high-quality data, analytics and digital products. Our platform provides the capabilities that help turn data into action. The platform supports critical risking and decision-making services used across HMRC and wider government, helping identify fraud and error, improve compliance outcomes and ensure public money is spent effectively.

This is an opportunity to work on products that have genuine societal impact. As an Associate Product Owner, you’ll help shape services that support millions of customer interactions and contribute directly to protecting revenue that funds schools, hospitals, transport and other essential public services.

We’re looking for potential as well as experience. You may not have worked as a Product Owner before, but if you’ve helped solve problems, worked with stakeholders, prioritised competing demands, delivered improvements or used evidence to support decisions, we’d encourage you to apply. We value diverse experiences and recognise that great product professionals come from a wide range of backgrounds., As Associate Product Owner, you will work in a product team to support the design, build and delivery of digital products and features that meet business objectives and user needs. You will define product scope, evaluate options and ensure alignment with HMRC’s goals and the Government Digital and Data Profession Capability Framework.

This role sits within Operational Risking within DPS (Data Platform Services). We develop and operate critical risking products and supporting services that underpin a portfolio of HMRC and wider government services., As Associate Product Owner, you will support the Product Owner with the following:

• Own, maintain and deliver a product backlog, defining the value of work and prioritising the order in which it will be built and released, ensuring quality and value to the business.
• Define, own and deliver a product roadmap.
• Work within one or more multidisciplinary product teams (civil servants and/or suppliers), supporting the full software development lifecycle.
• Work with the Product Owner to define and deliver the product strategy.
• Participate in and contribute to the Product Management Community of Practice, whether through taking part in community initiatives, running sessions or talks, or supporting other product managers., Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly., If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

• Experience of building and maintaining effective relationships with a range of stakeholders, including influencing decisions, managing expectations, and negotiating successful outcomes on complex or contentious issues.
• Experience of identifying, analysing, and resolving issues within a product, service or process, using evidence and insight to develop practical solutions that improve outcomes.
• Experience of prioritising work and making informed decisions based on customer, user, and business value, while securing stakeholder support for delivery plans and product roadmaps.
• Experience of leading or supporting the development and delivery of a product throughout its lifecycle, ensuring it achieves agreed objectives and delivers measurable benefits.
• Demonstrated ability to work effectively with multidisciplinary teams and subject matter experts, fostering collaboration to solve complex problems and deliver successful outcomes.
• Experience of defining success measures, using data and performance metrics to evaluate product performance, demonstrate value, and inform continuous improvement., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process., Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.