IT Field Support Technician

• The company will carry out an enhanced DBS check along with a check of the children’s barred list. (Failure to obtain a satisfactory DBS result will result in an offer being withdrawn)
• You must have a right to work in the UK
• You must have a full UK driving licence with no more than 3 penalty points
• You’ll need access to your own vehicle
• You must live within a one-hour commute to Redhill, Surrey, RH1
• This role involves travel between multiple school sites.
• Applications that do not meet all of the essential criteria will not be considered, We’re looking for an experienced IT Field Support Technician to join our team, providing first-line onsite IT support to a school in Redhill, Surrey. From helping school staff with everyday IT issues to keeping systems and devices running smoothly, you’ll play an important part in making their day a little easier.It’s a hands-on, people-facing role where being good with people matters just as much as being good with technology.

Before you apply, here’s what you’ll needPlease check these essential requirements before applying.

• At least two years’ experience in an onsite or field-based IT support role.
• A Level 3 industry-specific IT qualification, or an alternative qualification accepted by Concero.
• A full UK driving licence with no more than three penalty points.
• Access to your own vehicle, with appropriate insurance for work-related travel.
• To live within a one-hour commute of [LOCATION].
• The right to work in the UK.

You’ll be travelling between school sites, and this role requires appropriate safeguarding checks, including an Enhanced DBS check and a Children’s Barred List check where legally eligible.

These requirements are essential for this role, so please make sure you meet them before applying.

For the Explorers. The Change Makers. The Problem Solvers. The Future Shapers.

At Concero, we’re a team of people with different backgrounds, personalities, experiences and strengths. And that’s exactly how we like it.We’re curious, we find solutions, we look for ways to make things better and we’re always thinking about what’s next.

We don’t expect everyone to be the same. What matters is that we care about people, support each other and take pride in making a difference.Sound like the kind of team you’d like to be part of?

What you’ll be getting stuck into

No two days are quite the same, but here’s a little of what you’ll be doing:

• Providing friendly, reliable onsite IT support to school staff, helping keep their technology running smoothly.
• Responding to everyday IT issues, using established processes and documented fixes to get things working again.
• Installing, configuring and maintaining computers, laptops, Chromebooks and other devices.
• Supporting user accounts, permissions and device management across Microsoft 365 and Google Workspace.
• Carrying out routine system checks, maintenance, software updates and other day-to-day IT tasks.
• Recording, updating and managing support requests through our Halo Help Desk, keeping people informed along the way.
• Recognising when an issue needs further investigation and escalating it to the right colleagues for support.
• Working closely with school staff and the wider Concero team to keep IT running smoothly and make technology easier for everyone.

We’re looking for someone who knows their stuff technically, but also understands that great IT support starts with people. You’ll need:

• Experience with Microsoft 365, including Office 365 administration, Microsoft Entra and device management through Intune MDM.
• Experience managing Google Workspace for Education, including Chromebooks.
• Familiarity with Windows, Windows Server, ChromeOS, Android and iOS, including their management systems.
• An awareness of safeguarding and cyber security and the important role they play in education.
• A working knowledge of IT infrastructure, including broadband, wireless and wired networks, and associated technologies.
• Emotional resilience and the ability to stay calm, professional and focused in a busy, high-pressure environment.
• Strong troubleshooting skills, with the ability to follow documented processes, recognise issues and know when to ask for support or escalate.
• Great communication skills and the ability to support people with different levels of technical knowledge.
• An organised approach, with the ability to manage priorities, work independently and contribute to the wider team.

It would also be great if you have:

• Previous experience working for a Managed Service Provider (MSP).
• Experience supporting schools or other education settings.
• A willingness to learn, adapt and take on new challenges.

A little about us, * onsite: 2 years (preferred)

Licence/Certification:

• full UK driving licence with no more than 3 penalty points? (required)
• Level 3 or equivalent industry specific qualification? (required)

• 23 days’ annual leave, plus bank holidays, increasing with length of service.
• Your birthday off, on us! An extra paid day after your first year.
• Up to three days’ paid compassionate leave, in line with our policy.

Looking after you

• Paycare Health Cash Plan to help with everyday healthcare costs, including eligible dental and optical expenses, subject to your plan.
• Employee Assistance Programme for confidential wellbeing support.
• Up to five days’ company sick pay in a rolling 12-month period.

Your future and family

• Workplace pension through NEST, with a 3% employer contribution and 5% employee contribution.
• Two weeks’ fully paid paternity leave, subject to eligibility.
• Maternity and family leave in line with our policies and statutory entitlements.
• Salary sacrifice electric vehicle scheme, subject to eligibility.

Growing and getting together

• Opportunities for training, learning and career development.
• Annual salary reviews.
• Team events, including our annual staff gathering.
• Employee discounts on shopping, fitness, entertainment and more.
• Free parking at our Wolverhampton office, where applicable.
• Equipment and uniform provided where required for your role.

Fancy joining us?

If you’ve read this far, meet the essential requirements and like the sound of being part of our team, we’d love to get to know you.

We’re interested in your experience, but we’d also love to hear a little about you, what makes you tick and what you think you could bring to Concero.

To apply: Please send us your CV and a short covering letter telling us why you’re interested in the role. We look forward to hearing from you!

Important recruitment information

Safeguarding

Concero is committed to safeguarding and promoting the welfare of children and young people. As this role involves working in schools, employment is subject to satisfactory pre-employment checks in line with applicable safeguarding guidance, including Keeping Children Safe in Education (KCSIE). Checks may include an Enhanced DBS check, a Children’s Barred List check where legally eligible, references, employment history, qualification verification and other appropriate safeguarding checks. We may undertake online searches of shortlisted candidates as part of our recruitment due diligence. Successful candidates will also be expected to complete relevant safeguarding training.

Equal opportunities

Concero UK is an equal opportunities and Disability Confident employer.

We welcome applications from people with different backgrounds, experiences and perspectives. If you need reasonable adjustments during the recruitment process, please let us know.

Pay: £25,420.00-£29,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

We’re an award-winning, independent IT support and technology company, trusted by hundreds of schools and businesses across the UK. Our story started back in 1999 with two school IT technicians, Brad and James, who believed technology should make life easier for people, not more complicated.More than 25 years later, we’re still independently owned by our founders, with the same belief that people should always come first.

Today, we support organisations nationwide with everything from IT support and cyber security to cloud solutions, connectivity and digital transformation.

Technology is how we help. People are why we exist.

What’s it like working here?

We’re people people. We share ideas, support each other and aren’t afraid to try something new. At the heart of Concero are three simple values: People. Trust. Impact.

We put people first, build trust by doing what’s right and believe in leaving things better than we found them. We work hard and take pride in what we do, but we don’t take ourselves too seriously. We want people to enjoy being part of a team that’s moving forward together.

The good stuff at Concero

We want our people to feel supported, enjoy what they do and have time for the things that matter outside of work too.