IT Field Support Engineer

· Build and maintain strong customer relationships through clear communication and dependable service.

· Carry out proactive maintenance to improve the reliability, performance and security of customer environments.

· Identify and implement practical improvements across customer networks and infrastructure.

· Raise, manage and update support tickets, taking ownership through to resolution.

You will combine hands-on work across end-user computing, servers, networks and Microsoft 365. Driving proactive maintenance, service improvement and strong customer relationship management.

About You

· You are positive, confident and professional in customer-facing situations.

· You are organised and comfortable managing work across multiple customer sites.

· You take a proactive approach to maintenance and identifying opportunities for improvement.

· You are committed to building trusted, effective working relationships with customers., · Experience installing, administering and supporting workstations and laptops from manufacturers such as Lenovo, Dell and HP.

· Experience installing, administering and supporting HPE servers.

· Experience supporting network infrastructure, including routers, firewalls, switches, wireless access points, UPS devices and NAS appliances.

· Experience administering Microsoft 365 user accounts and licences.

· A full, clean driving licence and willingness to drive company vehicles, including vans and cars of various sizes.

· A current standard or enhanced DBS certificate, or willingness to undergo a DBS check.

It Would Be an Advantage If You Have

· Experience installing, administering or supporting technologies from Lenovo, Dell, HPE, Cisco, WatchGuard or Ubiquiti.

· Experience using remote monitoring and management tools and ticketing systems.

· Practical structured cabling and site installation experience, including patch termination, cable runs, fibre termination, cable testing, fittings, wall mounts and television installations.

· Existing security clearance., If you enjoy varied, hands-on technical work and take pride in delivering a professional service to customers, we would like to hear from you. Please apply with your CV and a brief summary of your relevant experience.

• Casual dress
• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking

Greenpoint Computer Services is a highly regarded, forward-thinking IT Managed Services Provider. We specialise in Microsoft technologies, delivering exceptional support to a wide range of clients and we are looking for a proactive Field IT Support Engineer to deliver high-quality technical support across multiple customer locations.