Help Desk Technician

• End-User Support: Provide first-line technical assistance via phone, email, chat, and walk-ins for hardware, software, mobile devices, printers, scanners, and remote network access
• Legal Application Support: Troubleshoot and support specialized legal software platforms
• Hardware Lifecycle & Setup: Configure, image, deploy, and maintain PC and Mac hardware, laptops, and peripheral components. Manage user account creation, password resets, and permission updates.
• Conference & AV Support: Coordinate, test, and troubleshoot video conferencing systems (e.g., Zoom, Microsoft Teams) for client meetings, depositions, and internal training.
• Data Security & Discretion: Strictly adhere to the firm’s data governance protocols to secure highly sensitive, confidential client, case, and financial data.
• Documentation & Training: Maintain standard operating procedures and contribute to the internal IT knowledge base. Provide informal, patient technical coaching to lawyers and staff.

• Experience: Minimum 1-3+ years of experience in an IT help desk or desktop support role. Prior experience working within a law firm or professional services environment is highly preferred.
• Education: High school diploma or equivalent required. An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Technical Skills:

• Proficiency with Microsoft 365, Advanced MS Word, and Windows 10/11 environments.
• Certifications (Preferred): CompTIA A+, Network+, or Microsoft Certified Professional (MCP) credentials.