Site Support Tech Tier 2

Provide Level 2 onsite and remote IT support for manufacturing and business operations. Serve as an escalation point for the Level 1 service desk, resolving complex technical issues and supporting reliable operations across shop floors, shipping and receiving, quality, and office teams., * Troubleshoot hardware, software, network connectivity, and site technology issues.

• Own escalated incidents through resolution, prioritizing tickets by business impact and service-level requirements.
• Support Windows, Microsoft 365, endpoint devices, networking, servers, and ERP-related systems.
• Assist with remote location support, deployments, upgrades, infrastructure initiatives, and IT projects.
• Collaborate across IT and business teams, document solutions, and address recurring issues.
• Participate in cross-training and mentoring, with potential progression into engineering roles.

• 2+ years of IT support or related technical experience.
• Experience supporting manufacturing, industrial, warehouse, or similar environments, including safe work around production equipment.
• Strong knowledge of Windows, computer hardware, Microsoft Office, and ticketing systems.
• Advanced troubleshooting skills across systems, applications, and networks.
• Strong communication, customer service, organization, and problem-solving skills.
• Ability to manage competing priorities, work independently, and learn new technologies.

Work Environment & Physical Requirements

Work across office and manufacturing areas near active equipment, material movement, and varying noise levels. Follow site safety procedures and wear required PPE. Duties involve sitting, standing, walking, and lifting up to 25 pounds unassisted. Reasonable accommodations may be provided to support essential job functions.