Desktop Support Analyst

We are seeking a Desktop Support Technician to provide Tier 1 and Tier 2 technical support within a large-scale manufacturing environment. This role will support several thousand end users across multiple endpoint technologies, including desktops, mobile devices, printers, scanners, and conference room systems. The ideal candidate will be comfortable managing a high-volume ticket queue, resolving technical issues end-to-end, and contributing to IT deployment and upgrade projects., * Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, scanners, printers, and conference room technology.

• Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
• Monitor, prioritize, and manage assigned incidents and service requests through resolution.
• Communicate directly with end users to provide timely updates and ensure a high level of customer satisfaction.
• Support a high-volume ticketing environment, managing multiple open tickets simultaneously.
• Escalate complex issues to Tier 3 teams when necessary and follow through to resolution.
• Assist with phone and service queue coverage, providing frontline support to end users.
• Deploy, configure, and replace endpoint devices including desktops, laptops, printers, and mobile phones.
• Support Windows 11 migration initiatives and workstation refresh projects.
• Perform mobile device enrollments, deployments, and replacements.
• Install, configure, and troubleshoot label printers and other manufacturing-related technologies.
• Document troubleshooting steps, resolutions, and support procedures within the ticketing system.
• Collaborate with infrastructure, networking, and application support teams on enterprise-wide IT initiatives.
• Support onboarding, equipment provisioning, and device lifecycle management activities.

• 2+ years of Desktop Support, Help Desk, or IT Support experience.
• Experience providing Tier 1 and Tier 2 end-user support in a corporate environment.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
• Experience supporting printers, scanners, mobile devices, and desktop hardware.
• Familiarity with enterprise ticketing systems and incident management processes.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple technical issues in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively within a team setting., * Experience supporting users in a manufacturing, production, or factory environment.
• Experience with Windows 11 deployments and workstation migrations.
• Familiarity with mobile device management and device enrollment processes.
• Exposure to structured IT support organizations utilizing Tier 1, Tier 2, and Tier 3 support models.
• Experience supporting large enterprise environments with thousands of users., * Desktop Support
• Tier 1 / Tier 2 Support
• Windows 10 & Windows 11
• Hardware Troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Operations Leadership Communication Prioritization Follow Through Problem Solving Desktop Support Customer Service Endpoint Devices Technical Issues Operating Systems Technical Support Help Desk Support Microsoft Windows Business Valuation Incident Management Lifecycle Management Full Stack Development Business Transformation Mobile Device Management Tier 2 Technical Support End-User Training And Support Troubleshooting (Problem Solving)

At least 2 years $52,000 - $72,800 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes., * Mobile Device Support

• Ticket Management
• Incident Resolution
• Device Deployment & Refreshes
• Conference Room Technology Support
• Manufacturing IT Support
• Customer Service
• End User Support
• IT Operations
• Technical Troubleshooting

Job Type & Location

This is a Contract position based out of Madison, WI. Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.