Site Support Technician Tier 2

Provide Level 2 onsite and remote IT support for manufacturing and business operations. Serve as an escalation point for the Level 1 service desk, resolving complex technical issues and supporting reliable operations across shop floors, shipping and receiving, quality, and office teams., * Troubleshoot hardware, software, network connectivity, and site technology issues.

• Own escalated incidents through resolution, prioritizing tickets by business impact and service-level requirements.
• Support Windows, Microsoft 365, endpoint devices, networking, servers, and ERP-related systems.
• Assist with remote location support, deployments, upgrades, infrastructure initiatives, and IT projects.
• Collaborate across IT and business teams, document solutions, and address recurring issues.
• Participate in cross-training and mentoring, with potential progression into engineering roles.

• 2+ years of IT support or related technical experience.
• Experience supporting manufacturing, industrial, warehouse, or similar environments, including safe work around production equipment.
• Strong knowledge of Windows, computer hardware, Microsoft Office, and ticketing systems.
• Advanced troubleshooting skills across systems, applications, and networks.
• Strong communication, customer service, organization, and problem-solving skills.
• Ability to manage competing priorities, work independently, and learn new technologies., * onsite support technician: 1 year (Required)
• Tier 2 support: 1 year (Required)
• Windows/hardware troubleshooting: 1 year (Required)

License/Certification:

• Driver’s License (Required)