SC Cleared IT Support Specialist

You will act as the primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment., On-Site L1/L2 Technical Support

• Provide hands-on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance.
• Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
• Log, manage and resolve incidents and service requests through ServiceNow.
• Ensure tickets are accurately documented and users receive regular updates.
• Resolve technical issues locally wherever possible, escalating more complex incidents when required.

Device Builds & Deployment

• Take ownership of the end-to-end laptop build, configuration and deployment process.
• Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices.
• Manage routine patches, updates and device maintenance.
• Coordinate hardware logistics, including the secure return of faulty equipment.

ServiceNow & Reporting

• Utilise ServiceNow to manage incidents, service requests and operational reporting.
• Produce reports and dashboards to provide visibility of local support performance.
• Identify opportunities to improve service delivery and operational efficiency.
• Work closely with the wider Service Operations team to ensure consistent support standards.

• Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position.
• Strong hands-on experience troubleshooting laptops, hardware, software and Windows operating systems.
• Practical experience building, configuring and deploying laptops.
• Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality.
• Experience managing incidents and service requests through an ITSM platform.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fully on-site support environment.
• Flexibility to align with UK working hours when required.

Desirable

• ITIL Foundation certification or higher.
• Experience with device provisioning and near-zero-touch deployment processes.
• Experience supporting users within Defence or other highly secure environments.
• Experience working within international or multi-site IT support teams.
• Professional working proficiency in English alongside the relevant local language.

Negotiable

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.