Ecommerce Coordinator

We are looking for an enthusiastic, organised and technically confident Ecommerce Coordinator to join our Ecommerce & Marketing team.

Working closely with the Head of Ecommerce & Marketing, you’ll play an important role in the day-to-day management, maintenance and development of our ecommerce websites.

This is a varied, hands-on role combining website administration, product management, online merchandising, promotional activity, digital content creation and technical troubleshooting.

You’ll help ensure our websites remain accurate, engaging, commercially focused and easy for customers to shop.

Duties

Website & Product Management

• Create, upload and maintain product listings across our ecommerce websites.
• Manage product descriptions, specifications, imagery, categories, pricing, options and variations.
• Maintain website navigation, product categorisation and online merchandising.
• Manage fabric swatches, product options and made-to-order configurations.
• Identify and resolve product data discrepancies, pricing issues and website content errors.
• Work with internal departments to maintain accurate and up-to-date product information.

Website Administration & Technical Support

• Manage and update website content using our ecommerce content management systems (CMS).
• Create and maintain website pages, including editing basic HTML where required.
• Investigate and troubleshoot website issues, working with external development and support partners where necessary.
• Test website functionality, promotional activity and the online customer journey.
• Support the implementation and testing of website improvements, updates and new functionality.
• Identify opportunities to improve website usability, product presentation and the overall customer experience.

Promotions & Digital Marketing

• Set up and manage website promotions, discount codes, landing pages and sale activity.
• Update homepage banners, promotional messaging and website content.
• Assist with the creation, scheduling and delivery of email marketing campaigns.
• Support seasonal promotions, new product launches and marketing campaigns.
• Create and adapt promotional assets for website, email and in-store use.
• Ensure promotional activity is implemented accurately and tested before going live.

Content & Creative

• Prepare, resize, optimise and edit product imagery using Adobe Photoshop or similar software.
• Create website banners and digital marketing assets.
• Produce and edit product image cutouts where required.
• Maintain consistent branding and presentation across both ecommerce websites.
• Ensure online content is accurate, visually engaging and appropriately optimised.

Required

• Previous experience in an ecommerce, website administration or digital marketing role.
• Practical experience using an ecommerce content management system (CMS).
• Good understanding of ecommerce product management, product listings and online merchandising.
• Strong IT skills, with confidence learning and working across different systems.
• Experience using Adobe Photoshop or similar image-editing software.
• Excellent attention to detail, particularly when managing product information, pricing and promotional content.
• Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities.
• Good communication skills and the ability to work collaboratively across different departments.
• A proactive, logical approach to problem-solving and technical troubleshooting.

Preferred

• Knowledge of HTML and CSS.
• Experience using Dotdigital or a similar email marketing platform.
• Experience working with ecommerce product feeds, data imports or system integrations.
• Experience investigating website issues and testing website functionality.
• Knowledge of SEO and ecommerce best practices.
• Experience in the furniture, home furnishings or retail sector.
• Experience creating digital banners and promotional marketing assets.
• Good working knowledge of Microsoft Excel.

About You

We’re looking for someone who enjoys working with ecommerce technology, has a keen eye for detail and is confident taking ownership of their responsibilities.

You’ll be comfortable working with product information, website functionality and creative content, with the ability to investigate problems and find practical solutions.

Most importantly, you’ll be proactive, adaptable and enthusiastic about helping improve the online shopping experience., We particularly welcome applications from candidates with hands-on experience managing ecommerce websites, working with product data and troubleshooting technical website issues.

• Competitive salary of £28,000 per annum plus performance bonus.
• Full-time, permanent employment.
• Opportunity to work across two established ecommerce retail brands.
• A varied role combining technical ecommerce administration, digital marketing and creative content.
• The opportunity to contribute to ongoing website improvements and ecommerce development.
• A supportive and collaborative team environment.

Lee Longlands is an established furniture retailer with a long-standing reputation for quality furniture and customer service. We operate two ecommerce websites, Lee Longlands and Furniture Barn, offering a wide range of furniture and home furnishings.