Maintenance Administrator

We are currently recruiting for a Maintenance Coordinator / Administrator to join an established business in Chippenham. This is an excellent opportunity for an organised and proactive individual who enjoys a varied role combining maintenance coordination, customer service and general administration.

You will be responsible for managing maintenance requests from initial reporting through to completion, acting as a key point of contact between landlords, tenants and contractors. You will ensure all maintenance issues are logged, communicated and followed up efficiently, providing a professional and helpful service throughout the process.

Alongside maintenance coordination, you will support the day-to-day running of the office, handling telephone enquiries, welcoming visitors and assisting with general administrative duties., Maintenance Coordination

• Logging and recording all maintenance requests accurately on the system.
• Informing landlords of reported maintenance issues and obtaining their authority before instructing contractors.
• Liaising with contractors to arrange repairs once landlord approval has been received.
• Keeping tenants updated on the progress of maintenance works and expected timescales.
• Arranging access to properties and releasing keys to contractors as required.
• Following up with tenants to confirm that repairs have been completed satisfactorily.
• Updating landlords once maintenance works have been completed.
• Processing contractor invoices on the system and ensuring records are kept up to date.
• Forwarding copies of relevant invoices to landlords.
• Maintaining clear communication between all parties to ensure maintenance issues are resolved promptly and efficiently.

General Administration & Office Support

• Answering incoming telephone calls and dealing with enquiries professionally.
• Welcoming visitors to the office and acting as their first point of contact.
• Handling walk-in enquiries and directing them to the appropriate person where necessary.
• Providing general administrative support to the team as required.
• Maintaining accurate records and ensuring administrative tasks are completed efficiently.
• Supporting the smooth day-to-day running of the office.

We are looking for someone who is highly organised, approachable and confident communicating with a range of people. You will be comfortable managing multiple tasks, prioritising workloads and ensuring that maintenance requests are followed through to completion., * Excellent communication and customer service skills.

• Strong organisational skills and attention to detail.
• A proactive approach to problem-solving and managing tasks.
• The ability to prioritise workloads and work to deadlines.
• Good IT skills and confidence using computer systems.
• A professional and helpful telephone manner.
• The ability to remain calm and efficient when handling competing priorities.
• A reliable and flexible approach to supporting the wider team., * secretarial

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.