Social & Digital Communities Specialist

To create authentic and engaging content, you’ll spend much of your time on site and out in the community, capturing the stories that showcase Mayhew’s impact. You might be sharing the journey of an animal in our care, highlighting the work of our veterinary team, meeting volunteers from our TheraPaws programme, supporting community events, or creating content around fundraising campaigns and awareness initiatives.

You’ll build strong relationships across the charity, working closely with frontline teams, volunteers and supporters to uncover compelling stories and bring them to life across social and digital channels.

While we offer flexibility, this role is primarily based at Mayhew and within the communities we serve, because that’s where the most powerful stories happen. The successful candidate will thrive in a fast-paced environment, enjoy meeting people and be passionate about finding creative ways to connect audiences with Mayhew’s mission.

In this role, you will:

• Manage Mayhew’s social media channels and digital communities.
• Proactively capture and create engaging content, including photography, video, reels, graphics and written stories.
• Be regularly present across Mayhew’s services, events and community activity to identify and develop strong content opportunities.
• Grow and engage online audiences, moving people towards meaningful supporter action.
• Support fundraising, volunteering, adoption and awareness campaigns through compelling social and digital content.
• Contribute content to wider website and email activity where relevant, working with colleagues who own those channels and journeys.
• Monitor performance, trends, audience sentiment and emerging issues, using insight to improve content and engagement., Please note we’re not responsible for the content of job ads, as they’re posted by the recruiter. We’ll aim to resolve the reported issue and we’ll use your feedback to improve the quality of our ads.

• Have experience managing social media channels and creating digital content.
• Be confident creating short-form video, photography and visual content.
• Have excellent storytelling and communication skills.
• Understand social media trends, audience engagement and analytics.
• Be proactive, organised and comfortable working across multiple priorities.
• Be confident working independently within agreed guidelines and knowing when to escalate sensitive or reputational issues.
• Enjoy meeting people, working alongside frontline teams and uncovering great stories.

At Mayhew, we’re a passionate team of around c65 staff and c220 volunteers working to improve the lives of dogs, cats and the communities that care for them. Through veterinary services, rescue and rehoming, community support programmes and education, we make a real difference every day.

We’re looking for a creative and enthusiastic Social & Digital Communities Specialist to grow Mayhew’s online presence, tell powerful stories and turn audience engagement into meaningful supporter action.

This is an exciting, hands-on role for someone who lives and breathes social media and loves creating engaging content. You’ll manage Mayhew’s social channels, create compelling digital content, grow and engage our online communities, and inspire people to donate, volunteer, adopt, fundraise and support our work in other ways.

Our Way of Working

This is a hands-on role for someone who wants to be at the heart of Mayhew’s work rather than behind a desk.