It Service Desk Analyst L2

Triumph Consultants are looking for a Service Desk Analyst to support Microsoft enterprise technologies and resolving more complex technical issues. Contract is for 6 months in Chichester., Provide second-line support for incidents, service requests and technical issues escalated from first-line support teams.

Diagnose and resolve issues relating to Microsoft 365, Active Directory, Microsoft Intune, device management, identity and access management, endpoint technologies and business applications.

Work closely with resolver groups, suppliers and technical specialists to restore services and minimise business disruption.

Provide technical guidance and mentoring to Level 1 analysts whilst supporting service improvement activities, problem management investigations and knowledge article development., Please do try to resist contacting us with requests for progress updates.

Approximately 2-5 years’ experience within IT Service Desk, Desktop Support, Technical Support or IT Operations environments.

Strong troubleshooting experience across Microsoft 365, Windows, Active Directory and endpoint technologies.

Experience supporting user lifecycle activities, identity management and access administration.

Experience investigating and resolving technical incidents independently.

Experience using enterprise ITSM platforms and experience with Microsoft 365, Microsoft Entra ID, Microsoft Intune, Active Directory, Windows desktop support, Hardware and software troubleshooting, Remote support, Networking and connectivity troubleshooting