It Service Desk Analyst L2 (Information Technology)
Essential Employment
Chichester, UK
29 days ago
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Role details
Contract type
Temporary contract
Employment type
Part-time / full-time
Experience level
Experienced
Experience required
2 years minimum
Compensation
£38,355.0 - £48,506.0
Working hours
Regular working hours
Job source
Tech stack
Active Directory
Issue Tracking Systems
Information Technology Operations
Microsoft Software
Microsoft InTune
Job description
In this role, you’ll diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies, supporting users and ensuring minimal disruption to business operations. You’ll also work closely with technical teams, third-party suppliers and mentor junior analysts where required.
Requirements
- 2-5 years’ experience within IT Support, Service Desk, Desktop Support or IT Operations
- Strong troubleshooting skills across Microsoft technologies
- Experience with Active Directory, Entra ID, Intune and Windows environments
- Knowledge of ITSM/ticketing systems
- Excellent customer service and communication skills
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Apply on www.jobs.service.gov.uk
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