Computer Support & Repair Technician

We are seeking a highly capable, customer-focused Computer Repair Technician to join our busy Preston bench. You will be responsible for diagnosing, quoting, and repairing a diverse range of hardware and software issues while acting as the trusted face of the business for walk-in and commercial clients. This role demands a strong balance of advanced physical repair skills-including precise teardowns and component-level soldering-and the communication skills necessary to translate complex technical problems into plain English., * Hardware Diagnostics & Repair: Perform meticulous teardowns and reassemblies of modern, thin-and-light devices and glued chassis without causing cosmetic damage or tearing delicate ribbon cables.

• Component-Level Servicing: Conduct advanced board-level diagnostics using a multimeter, and perform micro-soldering and hot air rework to replace surface-mount components (e.g., DC jacks, microscopic fuses, USB ports).
• Software & Remote Support: Execute comprehensive malware/virus removal, operating system reinstallations, and provide reliable remote PC diagnostics and maintenance for our commercial clients.
• Customer Service Excellence: Manage the front desk during your shifts. Listen to customer issues, provide accurate repair estimates, de-escalate frustrated clients, and explain technical faults clearly and honestly.
• Workflow & Bench Management: Maintain strict bench organization, adhere strictly to ESD (Electrostatic Discharge) safety precautions, and accurately log all diagnostic steps and repair notes in our ticketing system.

• Proven Bench Experience: Demonstrable, hands-on experience in physical hardware repair and soldering. (Note: Shortlisted candidates will be required to complete a practical bench test during the interview).
• Diagnostic Logic: The ability to follow a structured, step-by-step process of elimination when diagnosing dead boards and system failures, rather than relying on guesswork.
• Retail & Communication Skills: Excellent verbal communication. You must be comfortable managing people, building trust, and delivering difficult news (such as unrecoverable data or blown motherboards) with professionalism.
• Qualifications: A CompTIA A+ certification or equivalent vocational training (such as a BTEC Level 3 or T-Level in Digital Support) is highly desirable, though verifiable practical bench ability will always supersede paper certificates., * IT Repairs: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

• £27,000 annual salary.
• 28 days annual leave (inclusive of UK bank holidays).
• Company pension scheme.
• A hands-on, dynamic working environment where you will tackle a wide variety of domestic and commercial IT challenges.

Pay: From £27,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Employee discount
• Flexitime
• Gym membership
• Health & wellbeing programme
• Referral programme