Computer Repair & Laptop Repair Technician

The Computer Repair & Laptop Repair Technician will be responsible for diagnosing, troubleshooting, repairing, upgrading and cosmetically refurbishing desktop computers and laptops.

The successful candidate will ensure that equipment functions correctly by identifying and replacing faulty components, installing software updates, reinstalling operating systems, replacing laptop screens and keyboards, and restoring devices to a high-quality, near-new condition.

The role also involves inspecting, cleaning, refurbishing and quality-checking IT equipment to ensure it meets the company’s standards before resale., * Diagnose and identify faults in laptops and desktop computers.

• Repair, replace and upgrade faulty or damaged components, including LCD screens, memory, storage drives, cooling fans, keyboards, touchpads and batteries.
• Replace laptop screens and keyboards accurately and efficiently.
• Update BIOS and firmware, install software updates, and reinstall operating systems as required.
• Thoroughly test and retest repaired equipment to ensure it functions correctly and meets refurbishment quality standards.
• Inspect laptops and desktop computers to assess their physical condition and suitability for cosmetic refurbishment.
• Identify and repair cosmetic damage, including dents, indentations and deformations in laptop and desktop casings, where possible.
• Clean devices thoroughly in preparation for refurbishment.
• Remove labels, stickers and adhesive residue from equipment.
• Apply vinyl coverings and cosmetic finishes carefully and precisely, including laptop lid covers, palm-rest covers and keyboard stickers.
• Carry out quality-control inspections and grade refurbished IT equipment in preparation for resale.
• Work collaboratively with colleagues to ensure all equipment is handled securely and any required data-security procedures are followed before devices leave the department.
• Meet key performance indicators (KPIs) and productivity targets while maintaining high standards of quality, accuracy and efficiency.
• Complete all required training relating to company processes, procedures, health and safety, and safe systems of work.
• Comply with all relevant company policies and procedures.
• Maintain a high level of security awareness at all times.
• Handle all customer equipment carefully to prevent damage and ensure its safe return.
• Communicate proactively and professionally with internal colleagues and external customers, maintaining a friendly and helpful approach at all times.
• Undertake any other duties appropriate to the role to support the overall effectiveness of the department., If you are invited to an interview and require any reasonable adjustments to support your participation, please let us know. We will consider your request and make appropriate arrangements wherever reasonably possible.

• At least 12 months’ experience in a similar role, with demonstrable technical expertise in diagnosing and repairing laptops and desktop computers.
• Practical experience in replacing laptop screens, keyboards and other hardware components.
• Experience in the cosmetic refurbishment of laptops and desktop computers. Alternatively, candidates with a good understanding of computer hardware who are willing to learn and develop their refurbishment skills may be considered.
• Strong troubleshooting and problem-solving skills.
• Familiarity with computer hardware from different manufacturers.
• Excellent manual dexterity and a high level of attention to detail, accuracy and consistency.
• The ability to work independently, manage time effectively and contribute positively as part of a team.
• The ability to follow documented processes, technical instructions and established procedures.
• A commitment to following health and safety requirements at all times.
• A strong understanding of the importance of data security and the confidential handling of customer equipment., If you have the relevant technical skills, a keen eye for detail and a passion for computer repair and refurbishment, we would like to hear from you.

• Competitive salary of £35,000 per annum.
• Company benefits and a flexible benefits package.
• Permanent, full-time employment.
• A supportive and inclusive workplace.
• Opportunities for career development, training and continuous professional learning.
• A Monday-to-Friday working schedule.

Apple Repairs Leicester is a privately owned IT business based in Leicester. We support our customers by providing reliable IT repair, refurbishment and technical services, with a focus on quality workmanship and excellent customer experiences.

We believe that innovation and success come from combining different ideas, skills and expertise. We aim to create a professional, collaborative and inclusive working environment where our employees can develop their skills and contribute to the success of the business.

Equal Opportunities Statement

Apple Repairs Leicester is an equal opportunities employer committed to promoting equality, diversity and inclusion throughout the recruitment process and workplace.