IT Support Technician

Your primary duty is to respond to calls raised by customers. You will need a wide range of skills and be able to work logically and creatively. You will need to have a calm and logical approach to problems and be able to keep many plates spinning. You very much need to enjoy helping people to succeed in this role.

You will be part of a team so you will need to be good at communicating and keeping an eye out for your colleagues so you can assist each other.

Your role will include attending jobs on site so you must be well presented and happy to travel in and around the London and Hertfordshire. From time to time there will be projects or emergencies that require out of hours or weekend work.

The aim of this role is to have someone grow and learn through experience. You will be supported and trained and should be keen to pick up new skills., * Excellent communication skills, verbal and written

• Office Desktop Software & Office 365
• Server setup and maintenance
• Router configuration
• Basic networking including patching
• Windows PC fault diagnostics
• Own vehicle with valid UK driving license

Desirable Skills and Experience:

• Managed Service Provider experience
• Helpdesk experience
• Office 365 Licensing Management
• Active Directory / Windows Servers
• VOIP telephone systems

Personal Attributes:

• Patient, understanding and calm under pressure
• Hard working, honest and responsible
• A team player
• Keen to learn and happy to accept feedback
• Good time-keeping and the ability to prioritise work-load

Working hours and location:

• Working Hours: 9.00am - 5.00pm with some flexibility, Monday - Friday
• Location: Based at the office in Watford
• Site visits to clients within Hertfordshire and London

Please be aware; you must be eligible to live and work in the UK without sponsorship to be considered for this role.

Candidates with previous experience or job titles including; IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support may also be considered for this position., * Technical support: 2 years (preferred)