PC Support Specialist (#447a)

You will provide frontline technical support to increase user and system efficiency, resolving hardware, software, and network issues for internal stakeholders. You will support daily operations through ticket handling, diagnostics, and user training, working onsite Monday-Friday (8:00am-5:00pm) in a standard 5x8 day schedule. Your work reduces downtime and improves overall IT service quality for the team and organization.

Here’s How You’ll Make an Impact on the Team

• Respond to phone, voicemail, email, and in-person requests; evaluate and prioritize user issues
• Lead users through diagnostic procedures to determine root cause of hardware, software, network, or peripheral problems
• Install, upgrade, and repair PC hardware, software, and peripherals (monitors, keyboards, printers, disk drives)
• Monitor preliminary network performance issues and coordinate with technical staff to resolve problems
• Create user documentation, develop training materials, and provide user instruction and technical presentations
• Log and track calls, maintain history records and standard reports, and provide status updates to users and team leads
• Recommend and evaluate software/hardware solutions to improve efficiency and reduce downtime
• Apply continuous improvement techniques to enhance systems, processes, and service quality

• Trade school coursework, associate degree, A+ certification, Microsoft Systems Certification, or equivalent external training in computer repair; or a bachelor’s degree in a related field
• Typically four or more years of directly related experience, or a bachelor’s degree with no prior directly related experience
• Considerable knowledge of PC operations, diagnostics, repairs, and networks (LAN/WAN)
• Proficiency with office application software, email, and PC operating systems
• Strong problem recognition, research, isolation, and resolution skills for hardware and software issues
• Ability to prioritize multiple assignments, exercise judgment, and provide guidance to other personnel
• Effective communication skills for interacting with users and presenting technical information

Here’s What Else Might Help You Out

• Experience with continuous improvement methods
• Experience creating technical training materials and user documentation

We offer health, vision and dental benefits for contract employees

Paid sick leave eligibility is contingent on state of residence

Optional 401k Plan (excludes employer match)

Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance