Technical Support Specialist - Networking & Telecommunications

Emcom Systems is an established manufacturer of emergency communication systems, including IP intercoms, emergency telephones, and associated software. Our products are used in transportation facilities, commercial buildings, campuses, and other public environments.

We’re looking for a friendly, technically capable problem-solver to join our Florida office as the primary technical support contact for our customers and installers.

What You’ll Do

• Provide telephone and remote technical support to customers and installers.
• Troubleshoot networking, Windows software, hardware, and telecommunications issues.
• Assist with software installation, system configuration, and firmware updates.
• Diagnose technical problems and work with our engineering and software development teams when needed.
• Document solutions and help improve our technical support resources.

• Experience in technical support, IT networking, or telecommunications.
• Good understanding of Windows, LANs, TCP/IP, and network troubleshooting.
• Strong problem-solving skills and the ability to communicate clearly with customers.
• A patient, helpful attitude and the ability to work independently.

Experience with any of the following is a plus:

SIP, VoIP, UCaaS, Cisco networking, Microsoft SQL Server, IP intercoms, or security systems.

Previous experience with Emcom products is not required. Full product training and ongoing technical assistance will be provided., * How many years of experience do you have troubleshooting Windows-based software and TCP/IP networks?

• Do you have experience with any of the following: SIP, VoIP, UCaaS, Cisco networking, or Microsoft SQL Server? Please describe.
• Are you interested in full-time employment, part-time employment with the potential to transition to full-time, or either?

• Competitive compensation
• Paid Friday afternoons off for full-time employees
• Paid time off and health insurance for eligible full-time employees
• Training and opportunities to develop new technical skills
• Flexible employment options

We’re open to both full-time applicants and candidates who would prefer to start part-time (approximately 20-25 hours per week), with the opportunity to transition to full-time.

If you enjoy solving technical problems, helping customers, and working with a variety of technologies, we’d love to hear from you.

Pay: $65,000.00 per year, * Flexible schedule

• Health insurance
• Paid time off