Help Desk

An established organization is seeking a Level 1 Help Desk Technician to deliver technical support to an internal retail network. This position focuses on resolving user inquiries and managing support tickets to maintain operational efficiency. Candidates will have the opportunity to collaborate within a supportive environment and develop professional technical skills., * Utilize the ServiceNow ticketing platform to document, track, and resolve support requests.

• Manage a high volume of incoming technical tickets with efficiency and accuracy.
• Troubleshoot and resolve access issues, including password resets, multi-factor authentication, single sign-on, and email account configurations.
• Onboard external vendors onto the system and assist with platform permissions.
• Deliver exceptional support services to minimize disruption for internal personnel.
• Provide prompt assistance to ensure high levels of user satisfaction.

Education: High School Diploma.

Experience: Prior help desk or technical support experience is required. Hands-on experience with a ticketing system, specifically ServiceNow, is preferred.

Technical Skills: Candidates must possess relevant security certifications or actively be pursuing them. Strong analytical and troubleshooting capabilities are necessary for system diagnosis.

Additional Skills: Exceptional communication skills and a customer-centric approach are required. Candidates must demonstrate the ability to prioritize tasks in a fast-paced environment and fit into a collaborative team dynamic.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at, UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.