Repairs Administrator

This is an excellent opportunity for a highly organised administrator to join a busy Property Services and Repairs team, supporting the delivery of responsive repairs, planned maintenance programmes and compliance-related works.

The successful candidate will play a vital role in ensuring repairs and maintenance activities are administered efficiently, records are accurately maintained, appointments are coordinated effectively, and residents receive a high standard of customer service throughout the repair process., * Provide comprehensive administrative support to the Property Services team, assisting with repairs, maintenance and compliance-related activities.

• Raise, update, monitor and close repair work orders within agreed service level agreements.
• Schedule appointments and maintain accurate records of repairs, servicing and maintenance activities.
• Maintain contract records, databases and management systems, ensuring information is accurate and up to date.
• Act as a first point of contact for residents, responding to enquiries and providing updates regarding repairs, appointments and ongoing works.
• Liaise with contractors, operatives and internal departments to ensure repairs and maintenance works are progressed efficiently.
• Monitor job progress and assist in tracking performance against key performance indicators (KPIs).
• Organise meetings, prepare documentation and take minutes when required.
• Process documentation, reports and correspondence relating to property maintenance activities.
• Ensure all records and documentation are maintained in line with company procedures, compliance requirements and data protection standards.
• Provide general administrative support to the wider Property Services team as required.

• Previous administrative experience within social housing, repairs, maintenance, property services or contract management environments.
• Experience processing work orders, scheduling appointments or supporting maintenance contracts is highly desirable.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and commitment to maintaining accurate records.
• Experience using Microsoft Office applications, including Word, Excel and Outlook.
• Confidence using housing management, repairs or document management systems.
• Customer-focused approach with the ability to build positive relationships with residents, contractors and colleagues.
• Ability to work independently whilst contributing effectively as part of a team., If you have experience within administration, repairs, property services or social housing and are looking for your next opportunity, we would be keen to hear from you.

• Salary of £29,903 per annum
• Fixed-term maternity cover contract for up to 9 months
• Opportunity to work for a reputable housing provider
• Supportive and collaborative working environment
• Valuable experience within a busy Property Services and Repairs team
• Exposure to responsive repairs, planned maintenance and compliance services
• Potential for career development within the housing and property sector

MMP Consultancy is currently recruiting for an experienced Contract Administrator on behalf of a respected housing provider based in Kent.