Transition Support

We are seeking an experienced Transition Support Officer to join the Metropolitan Police Service’s NEO Transformation Programme.

NEO is a major business transformation programme modernising the Met’s HR, Finance, Commercial, and Resource Management services. The programme will replace legacy systems, streamline processes, and introduce a modern, integrated operating model that improves efficiency and supports frontline policing.

Working within a fast-paced programme environment, you will support service transition activities, coordinate delivery across workstreams, maintain programme governance, and help ensure a smooth transition into business-as-usual operations., * Support the development and delivery of transition plans and programme activities.

• Coordinate deliverables, dependencies, risks, and issues across multiple workstreams.
• Maintain project documentation, RAID logs, status reports, and governance artefacts.
• Support PMO processes, reporting cycles, governance meetings, and assurance activities.
• Analyse and present data to support programme reporting and decision-making.
• Assist with stakeholder communications, briefings, and updates.
• Build effective relationships with Service Leads, SMEs, and programme stakeholders.
• Support service transition, closure activities, and post-implementation reviews.

Essential:

• Experience within a PMO, project, programme, or transformation environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent stakeholder engagement and communication skills.
• Experience producing reports, tracking delivery, and supporting governance activities.
• Ability to work independently and proactively resolve issues.

Desirable:

• Experience of service transition, shared services, or business transformation programmes.
• Exposure to continuous improvement initiatives.
• Familiarity with Oracle Fusion or similar cloud-based systems.
• Understanding of TUPE or service transition activities.