Print Specialist

This position combines print production expertise, consultative sales, and everyday retail operations. The Print Specialist serves as a primary resource for professional printing solutions, managing projects from initial customer inquiry and quoting through production and final delivery.

In addition to leading our print services, the Print Specialist is an active member of our sales team and is expected to participate in all daily Sales Associate responsibilities, including customer service, shipping, packing, package handling, and general store operations.

Our unique location serves businesses, convention exhibitors, event organizers, and everyday customers who depend on accurate, high-quality printing and reliable service.

The ideal candidate enjoys working with customers, understands digital printing workflows, takes initiative, and is motivated to grow print sales while contributing to the overall success of the store., Print Sales & Business Development

• Lead customer consultations for printing and business service projects.
• Identify customer needs and recommend appropriate print products, materials, and finishing options.
• Prepare accurate quotes and estimates for printing projects.
• Develop relationships with business customers, convention exhibitors, and event organizers.
• Identify opportunities to increase print sales through additional services and repeat business.
• Support store initiatives to promote and expand commercial printing services.

Print Production & Project Management

• Independently manage print orders from file submission through finished production.
• Review customer artwork, file dimensions, resolution, bleed, and print specifications.
• Operate digital production printers, wide-format printers, and finishing equipment.
• Produce flyers, business cards, brochures, booklets, posters, banners, signage, and specialty print products.
• Perform file preparation, basic design adjustments, and print troubleshooting.
• Coordinate production schedules and prioritize multiple customer projects.
• Maintain consistent quality control and ensure customer deadlines are met.

Sales & Customer Service

• Welcome customers, identify their needs, and recommend appropriate products and services.
• Actively promote printing, shipping, packing, and business services.
• Prepare customer quotes, explain service options, and identify opportunities to upsell and cross-sell.
• Process transactions accurately using the point-of-sale system.
• Respond professionally to customer inquiries in person, over the phone, and by email.
• Build positive customer relationships and resolve service concerns.

Shipping, Package Handling & Freight

• Process domestic and international shipments, returns, and package drop-offs.
• Professionally pack, label, and prepare shipments using established procedures.
• Receive, sort, organize, and distribute customer packages.
• Lift, carry, and transport packages and materials safely.
• Assist with convention-related shipments, loading dock activities, and freight operations as needed.
• Safely use approved carts, hand trucks, and material-handling equipment after training.

Store Operations & Team Support

• Actively participate in daily store operations alongside other Sales Associates.
• Serve as a technical resource for associates handling print orders.
• Train and assist team members with printing equipment, products, and workflows.
• Help maintain print supplies, equipment readiness, inventory, and an organized production environment.
• Collaborate with management on pricing, product offerings, and production improvements.
• Maintain a clean, organized, and professional store environment.
• Support overall store sales, productivity, and customer satisfaction goals.
• Take initiative to solve problems and assist wherever needed.

Required

• Demonstrated experience or technical proficiency in digital printing, graphic production, or a closely related field.
• Strong computer skills and confidence working with digital files.
• Excellent attention to detail and commitment to quality.
• Strong communication, customer service, and problem-solving skills.
• Ability to independently manage print projects and meet deadlines.
• Confidence discussing products, pricing, and recommendations with customers.
• Willingness to balance specialized print responsibilities with general retail, shipping, and operational duties.

Preferred

• Experience in commercial print production, print sales, or a print shop environment.
• Familiarity with Adobe Acrobat, InDesign, Photoshop, or Illustrator.
• Experience using digital production printers, Fiery print systems, wide-format printers, or finishing equipment.
• Experience preparing customer quotes and managing multiple print projects.
• Previous experience in retail sales, customer service, or business operations.

Physical & Scheduling Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and move paper supplies, print materials, and packages weighing up to 50 pounds, with or without reasonable accommodation.
• Willingness to assist with heavier or oversized shipments using appropriate equipment or team lifting.
• Comfortable assisting with loading dock and freight operations as needed.
• Ability to safely operate production and material-handling equipment after training.
• Flexibility to support occasional weekend and event-related schedules., This position is ideal for someone who enjoys both technical and customer-facing work, wants to take ownership of print projects, and is motivated to help grow a printing business while contributing to a collaborative, hands-on team.

We value initiative, accountability, teamwork, and a commitment to delivering exceptional service.

Pay: $16.00 - $19.00 per hour

Expected hours: No less than 40.0 per week

Application Question(s):

• What is your desired hourly pay rate?
• What city and ZIP code do you currently reside in?
• What days and hours are you available to work?