Service Designer - Active SC Clearance Applicants Only

• As a Lead Service Designer, you’ll take a central role in shaping complex public services, helping organisations understand how their services work today and defining how they should work in the future.

What You’ll Do

• Lead service design activity across complex public-sector services, working from Discovery through Alpha, Beta and Live.
• Understand and map complex end-to-end services across user-facing and internal processes.
• Create clear service design artefacts including service maps, service blueprints, as-is and to-be journeys, ecosystem maps, experience principles and future-state service visions.
• Work closely with User Researchers and other disciplines to ensure service design decisions are grounded in evidence.
• Undertake lightweight research and stakeholder interviews independently where appropriate.
• Plan and facilitate workshops, co-design sessions, stakeholder interviews, playbacks and show-and-tells.
• Help senior stakeholders understand complex services and build alignment around future direction.
• Constructively challenge assumptions, existing processes and solution-led thinking where this prevents better service outcomes.
• Create compelling narratives that communicate complex service problems and opportunities clearly.

• 5+ years of professional experience in service design or a closely related user-centred design discipline.
• Significant experience delivering service design within the UK public sector.
• Experience working independently at lead or senior level on complex services.
• Strong evidence of strategic, end-to-end service design rather than solely product or interface design.
• Demonstrable experience creating high-quality service maps, service blueprints, user journeys and other end-to-end service design artefacts.
• Experience working across different stages of service development, including Discovery, Alpha, Beta and Live.
• Active Security Check (SC) clearance.
• Valid UK passport.

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.