Tech Bar Specialist

I am working with a longstanding client with whom we have completed numerous contract and project assignments over the last three years. After 30 years in the sector they have carved out a fantastic reputation for quality and providing the very best service to their clients., As a Tech Bar Senior Specialist, you will provide hands-on support in a busy onsite environment, resolving complex user, device and application issues while acting as a senior escalation point for colleagues. You will help deliver a high-confidence walk-up service where ownership, communication and first-time-fix matter.

Furthermore, you will:

• Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity, access, applications, networking and peripherals.
• Investigate and resolve complex incidents and requests, escalating to specialist resolver teams with clear evidence when required.
• Support VIP and senior stakeholders, maintaining calm ownership and timely communication during priority issues.
• Build, rebuild, configure, swap and prepare end-user devices using approved provisioning and security processes.
• Support stock, loan equipment, repairs, returns, asset records and chain-of-custody requirements.
• Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides and consistent support standards.
• Identify recurring issues and opportunities for proactive remediation, problem management, automation or improved self-service.
• Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota.
• Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform.

• Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting.
• Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support.
• Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support.
• Ability to troubleshoot independently, gather evidence and escalate with clear technical detail.
• Experience coaching or mentoring less-experienced analysts and raising team quality.
• Strong communication and customer ownership, including confidence with senior or demanding users.
• SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance.

Desirable

• Typically 3+ years across End User Compute, deskside, Tech Bar or Modern Workplace support with strong L2 troubleshooting capability.
• Practical knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, Entra ID and endpoint support.
• Working understanding of Intune-managed devices, Autopilot, device enrolment, compliance and application deployment.
• Ability to troubleshoot identity, access, application, hardware, networking, VPN, printer and peripheral issues.
• Experience with ITSM tools, incident/request processes, asset records, stock control and clear user communication.
• Confidence mentoring junior engineers and escalating complex issues appropriately.
• SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance.
• Previous Tech Bar / walk-up support experience.
• Microsoft 365, endpoint, Windows or ITIL certification.

This role supports a secure UK Government project. SC clearance is a mandatory requirement and working arrangements will reflect the needs of the secure service.