Temporary Parking Administrator - Local Authority

• Act as the first point of contact for enquiries relating to on-street and off-street parking enforcement, penalty charge notices (PCNs) and residents’ parking permits
• Handle customer enquiries professionally, including resolving complex queries and managing difficult conversations
• Process permit applications and reconcile cash, cheque and card payments received by telephone, post, electronically or in person
• Investigate parking-related queries and make decisions regarding the cancellation or upholding of PCNs in line with established procedures and guidelines
• Manage the progression of PCNs and permit applications, ensuring correspondence and documentation are issued accurately and within legislative deadlines
• Process legal documentation and exchange relevant data with the DVLA
• Prepare correspondence, detailed case histories, Traffic Penalty Tribunal appeals and responses relating to County Court matters
• Manage the Traffic Enforcement Centre debt and warrant process, liaising with enforcement agents and resolving disputes where necessary
• Produce spreadsheets, reports and statistical information using Microsoft Word, Excel and parking notice processing systems
• Maintain confidentiality and ensure compliance with relevant legislation, policies and procedures, including the Traffic Management Act 2004 and Freedom of Information requirements

• Previous experience in an administrative, customer service or office-based role
• Excellent communication and interpersonal skills, with the ability to handle challenging customer enquiries calmly and professionally
• Strong organisational skills and the ability to manage competing priorities and meet strict deadlines
• Strong attention to detail, with the ability to process payments, maintain accurate records and handle sensitive information confidentially
• A proactive approach to problem-solving, with the confidence to make decisions in line with established procedures and escalate issues when required, * UK address history: 3 years (required)

Language:

• English fluently (required)

Licence/Certification:

• Unrestricted right to work in the UK (required)

c£14.37 Per Hour + Holiday Pay

Job Type and Hours

Monday to Friday, between 8am and 6pm, with working hours allocated in line with the prescribed rota. Occasional work outside these hours may be required.