Desktop Support Engineer - Luton Airport

This is an initial three-month fixed-term opportunity, providing essential IT support during a period of employee absence. There may be an opportunity to extend the assignment depending on operational requirements, although this cannot be guaranteed.

You’ll be supporting users in a busy, operationally critical environment, resolving technical issues, maintaining IT equipment and ensuring that day-to-day technology services run smoothly.

What You’ll Be Doing

• Providing hands-on desktop and end-user IT support across the airport environment.
• Installing, configuring, troubleshooting and repairing laptops, desktops and peripherals.
• Supporting Windows, Microsoft 365, mobile devices and standard business applications.
• Managing user accounts, permissions and access through Active Directory.
• Diagnosing and resolving hardware, software and connectivity issues.
• Providing Smart Hands support for network and infrastructure equipment.
• Supporting LAN, Wi-Fi, VPN and other connectivity services.
• Managing incidents and service requests in line with agreed service levels.
• Delivering professional, customer-focused support in a busy operational environment.

We’re looking for a capable, self-sufficient engineer who can quickly become effective in an established IT support environment., * Previous hands-on experience in desktop, end-user computing or IT support, ideally three years or more.

• Strong Windows, Microsoft 365 and Active Directory troubleshooting skills.
• Experience supporting laptops, desktops, peripherals and mobile devices.
• Working knowledge of TCP/IP, DNS, DHCP, VPN and wireless networking.
• Ability to diagnose and resolve technical issues independently.
• Strong communication skills and a customer-focused approach.
• Ability to work effectively on-site and manage competing support priorities.

Desirable:

• Experience supporting IT services in an airport, logistics, transport or other operationally critical environment.
• Familiarity with IT service management processes and ticketing systems.
• Experience providing Smart Hands support for network or server infrastructure.

ESP Global Services is looking for an experienced Desktop Support Engineer to provide temporary cover at London Luton Airport., As this role is based within an airport environment, employment will be subject to satisfactory completion of the relevant background screening and airport security requirements.

These may include verification of employment, education and other relevant activities over the preceding five years, together with any additional checks required for the applicable airport access pass.

Why Join ESP Global Services?

ESP Global Services provides IT support and managed services to customers across more than 150 countries.

This is an opportunity to join an established global IT services business, gain experience in a live airport environment and make an immediate contribution to essential IT operations.