IT Support Engineer

• Diagnose and resolve hardware, software, email, printing and connectivity issues.
• Configure and maintain laptops, applications and peripherals.
• Manage endpoint enrolment, software deployment, updates and device compliance.
• Administer user accounts, licences and access permissions, including joiners and leavers.
• Implement agreed security controls and carry out proactive maintenance.
• Maintain IT asset records, technical documentation and user guidance.
• Coordinate support requests with vendors and track issues through to resolution.
• Support business applications, basic reporting and data cleaning.
• Support teams in using existing systems more effectively and adopting agreed improvements, including simple automation, testing and user guidance., * Have you supported business applications such as ERP, CRM and order-processing systems?
• Have you worked with external IT providers or software vendors to resolve issues?

• Practical experience providing first- and second-line IT support.
• Good knowledge of Windows troubleshooting and Microsoft 365 administration.
• Experience with endpoint management, patching and application deployment.
• Understanding of user accounts, access permissions and MFA.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
• Experience diagnosing hardware issues and supporting printers.
• Comfortable using Excel formulas, lookups and data checks.
• A practical problem-solver who uses initiative and enjoys figuring things out.
• Flexible and happy to help different teams, take on varied tasks and adapt as business needs change.
• Able to work independently, communicate clearly and know when to ask for help.
• Good at keeping records, documenting solutions and explaining technical issues to non-technical colleagues.

Desirable skills

• Business-application support and vendor coordination.
• Power Query and basic SQL reporting.
• Basic PowerShell or Excel scripting.
• IT asset management and user training., * professional IT support : 2 years (preferred)
• Microsoft 365 and troubleshooting Windows devices: 2 years (preferred)

What We Offer:

• On-site - Monday to Friday - 8.30am - 5pm
• Salary - Upto £32,000 (DOE) - Plus company wide bonus scheme
• 23 days holiday (plus bank holidays) increasing every year of service - 30 Days Max
• Private Health Insurance
• Free on-site parking
• Extra Day Holiday on Birthday
• Pension Scheme - Employer matches up to 5%
• Employee Assistant Programme
• Dress down Fridays
• Personal & Professional Development plans
• Death in service policy

Pay: Up to £32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Working alongside colleagues, you will help deliver our vision; to be the number one provider of premium bearings worldwide!

About Quality Bearings Online

We are a multi-award-winning supplier of precision bearings, engineering spares, and advanced lubricants, from world-renowned brands. With over 75 years of industry experience, we provide expert knowledge, fast delivery, and industry-leading Feefo Platinum-rated customer service to customers worldwide. In 2026, we were awarded Gold accredited from Investors In People, recognising excellence in leadership, employee wellbeing, development and workplace culture. Alongside this, we were recongised in The Sunday Time’s top 100 places to work in 2026.