Platform Engineer

• Monitor the SweetTree Connect platform and devices installed in clients homes, following up on alerts and technical issues.
• Install, configure, test, maintain and troubleshoot equipment in clients homes.
• Provide first-line technical support to care staff and colleagues, responding to queries and escalating issues where necessary.
• Explain the technology to clients, families and support workers so they understand how it works.
• Manage routine platform operations, including app releases, scheduled jobs, certificate renewals and device provisioning.
• Investigate incidents, troubleshoot problems and undertake carefully reviewed data corrections with appropriate authorisation.
• Fix bugs and develop small improvements using AI-assisted development tools, reviewing and testing all code before implementation.
• Work across the technology stack, including Python, cloud services, databases, mobile and web applications, and IoT devices.
• Maintain accurate technical documentation, support tickets, operational procedures and handover notes.
• Handle confidential client information and sensitive health-related data in accordance with UK GDPR and our policies.
• Work collaboratively with the CTO and wider team to improve platform reliability and service delivery.
• Travel to client homes across London to install, maintain and troubleshoot technology and equipment.
• Participate in the out-of-hours rota and undertake other reasonable duties as required by the CTO.

Technologies:

• AI
• Android
• Cloud
• CTO
• Firebase
• Flutter
• Git
• IoT
• Support
• Mobile
• MQTT
• Python
• SQL
• Web
• iOS

• A 2:1 degree or above in an IT- or Engineering-related subject.
• Some programming experience, preferably in Python; junior-level candidates are encouraged to apply.
• Experience using Git, command-line tools and AI coding assistants, with the ability to critically review and test AI-generated code.
• A practical understanding of home networking, including Wi-Fi, routers and connecting devices.
• Strong analytical and methodical troubleshooting skills.
• A good understanding of software development and willingness to learn across the technology stack.
• Excellent written and verbal communication skills.
• Good organisational and time-management skills.
• Ability to work independently and as part of a small team.
• A patient, respectful and calm approach when working with older and vulnerable people, their families and care staff.
• A careful and accountable approach, particularly when working with live systems and sensitive information.
• Ability and willingness to travel to clients homes across London.
• Right to work in the UK and willingness to undertake an Enhanced DBS check covering the adult and child workforce, which we will arrange.
• An understanding of confidentiality and personal data protection.
• Desirable: experience with Google Cloud, Firebase or another cloud platform.
• Desirable: experience developing or releasing mobile applications, including Flutter, iOS or Android.
• Desirable: knowledge of IoT devices and microcontrollers, such as ESP32, CircuitPython, MicroPython or MQTT.
• Desirable: experience working with databases, including Firestore and SQL.
• Desirable: previous experience using a technical support desk or ticketing system.
• Desirable: experience working in care, healthcare or another people-facing service.
• Desirable: awareness of CQC-regulated care and adult safeguarding.
• Desirable: knowledge of another language spoken within Londons communities.
• Desirable: a full UK driving licence.

We are SweetTree Home Care Services, a multi-award-winning care provider with an Outstanding CQC rating. For over two decades, we have provided community-based support, and we use technology and innovation to promote independence and improve the quality of care. We are recruiting a Platform Operations Engineer for our Technology and Operations team to support, maintain and develop SweetTree Connect, our technology-enabled care platform. The role is based at Coleridge House in London NW6, with travel to clients homes across London. It is a permanent, full-time position, Monday to Friday, 9am-5pm, for 37.5 hours per week, with participation in an out-of-hours rota. The salary is up to £50,000 per year. We provide initial training and support, ongoing development and accredited training, 25 days annual leave plus eight bank holidays, an additional Me Day with £20, a health and wellbeing programme, health insurance, pension, cycle-to-work scheme, free eye-care vouchers and DBS check, shopping and service discounts, mentoring, sick pay, referral programme, longevity awards, social events and work-from-home benefits. The role combines software development, technical support, home networking and IoT, and involves working with clients, families and care staff.

last updated 45 week of 2026