Data Processing Administrator

Are you highly organised, detail-oriented and comfortable working with repetitive processes? We’re looking for a Data Processing Administrator to join our team and play a vital role in maintaining accurate and reliable housing data.

This role is responsible for processing a high volume of data updates and requests, ensuring information is recorded accurately and consistently within our housing management system. Through your attention to detail and commitment to quality, you’ll help maintain the integrity of critical customer, tenancy and property records that support services across the organisation.

Reporting to the Data Processing Lead, you’ll be part of a collaborative team responsible for managing data requests, maintaining data quality and supporting day-to-day business operations.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Process a high volume of data amendments and updates accurately and efficiently within L&Q’s housing management system
• Manage requests received through our ticketing system, ensuring work is completed accurately and within agreed service levels
• Review information submitted by colleagues and update customer, tenancy and property records in line with established procedures
• Carry out validation checks to ensure data remains accurate, complete and consistent
• Identify, investigate and correct data discrepancies, escalating issues where appropriate
• Use Excel and other business tools to validate information, manage workloads and support reconciliation activities
• Work closely with colleagues across the business to gather information and resolve data-related queries
• Maintain clear records of work completed and ensure compliance with data governance requirements
• Contribute to team performance targets through the timely and accurate completion of allocated workloads
• Support continuous improvement initiatives that enhance data quality and team efficiency

• Experience in a data processing, administration, customer service or back-office operational role
• Strong attention to detail and commitment to accuracy
• The ability to remain focused whilst carrying out repetitive, process-driven tasks
• Experience working with high volumes of information while maintaining quality standards
• Strong working knowledge of Microsoft Excel or similar spreadsheet applications
• Good organisational skills, with the ability to manage competing priorities and meet deadlines
• Strong written and verbal communication skills
• A methodical approach to problem solving and issue resolution
• The ability to work effectively both independently and as part of a team

Desirable

• Experience using NEC Housing or a similar housing management system
• Experience using ServiceNow or a similar ticketing, workflow or case management system
• Experience working within social housing, property management or a similar customer-focused environment
• Experience supporting data quality, data cleansing or process improvement activities

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of., We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more.

At L&Q, we know that diversity and inclusion make us stronger - and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.